Steak N Shake Columbus, OhioComplaints and Reviews

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2.2 Based on 973 reviews
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  • Customers like
    • Food 15
    • Location 12
    • Price 9
  • Customers don't like
    • Service 30
    • Customer service 26
    • Slowness 15
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This place always have a really bad servers everything is very slow, food is good service sucks

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Stopped at Steak and Shake on Hamilton road Columbus, Ohio. Restaurant not busy at 11:30 on Mon, June 27, only 3 tables taken. Customer returned complaining milkshake made wrong 3 times, and made wrong again while standing there, plus cup smelled like perfume. Our shakes came melted, food cold. Watched servers leaning, talking, walking over trash laying on floor. Server stood in prep area, combing her hair. The managers did nothing even though... Read more

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Steak N Shake Customer Care Review from Columbus, Ohio
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Steak n shake in Streetsboro, Ohio. Dirty. Passed 6 tables full of left over food with none of the 4 people repeatedly walking by making any effort to clean them. The people that ate the food were long gone by the time we came in as we sat in the parking lot for 10 mins. Probably will not come back. Read more

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My family and I visit this restaurant on a regular weekly basis. My husband, son, grand daughter and I went to Steak and Shake on Tuesday March 29, 2016. After we were seated, my son went back out to the car to charge his phone. He was only gone for 2 or 3 minutes, upon coming back into the restaurant, a young man came in behind my son. The man, said to my son, "*** man, you could have held the door for me". My son didn't see the boy coming... Read more

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Sitting at steak and shake on Evans way in Hilliard Ohio. This restaurant is very dirty inside and out!

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We went to steak and shake Sunday. The manager took our order and my husband meal was wrong and so was mine but it took her forever to come back. When she did and we told her what was wrong she sad she has a baby at home and got no sleep last night. I did not pay for that. She then brings out the food we order but it took so long we ate the wrong order and we told her we didn't wan it because we had already eaten. She gave us a box and said... Read more

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I just got back from a 25 minute trip through the drive through. The coffee which was suppose to be a large was half full. The ultimate banana shake was made with the banana flavoring, not real banana, and with the whip cream only came up 3/4 of the way in the cup, which was the same size as the large coffee. The quality has really gone down there and the service is ridiculous. It was bad enough that they were "out of" what I ordered, but... Read more

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Terrible service on the late night been sitting in line now for 20 minutes hope my orders right Steak 'n Shake Hamilton rd Columbus oh 3rd shift

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My girlfriend has been a server with steak n shake for two years now anD every wrek she writes down her schedual and marks the days she works on the calender and every week *** gets a text on one of her days off from a cow worker asking it shes coming in be someone changed tge schedual and didnt even call her. I cabt even count how many times this has happened. She gets scared shes going to get fored when its not even her fault. Stop treating... Read more

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I waited for about an hour in the drive thru, which would have been fine if I was at the window wiating. But no, someone in front of me took a bit. But i did not mind that at all. When i got to the window, there was no "sorry for your wait" or even a "hello" just a "$5.19". Then when I got my card back, I said "Thank you" because I have manners. No "you're welcome" at all. And the cherry on was cold, and is making me sick. So thanks... Read more

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