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The steak and shake in Saint augustine fla was a bad service my sister and I was waiting on our food for forty or more minutes to get our food and finally our food arrives after I ask much longer we have to wait and then it arrives and cold is ice all the manger said I apologize but your drinks are free but that's not the point the point is dont cook someone's food and let it sit there I understand they were short handed but you don't bring the food out cold and expect them to eat it so we are very unhappy the way managment was done and the employees handle our food and table we will not go back to this steak and shake again we never was treated this way before we have always eaten at this restaurant many times when we shop in Saint Augustine fla stores just letting you know this is very upsetting customers hope you will do something about this if you want your customers be satisfied and keep coming back sensurly yours Dorothy Enriquez

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

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