Not resolved
Customer service

None of the sidewalks were shoveled. I'm in a wheelchair and my mom is using a walker, recovering from a broken hip.

It was terrifying trying to get around in the slush. Slipping around in my wheelchair. A cement barrier was placed -in front of the cut out for wheelchairs- so I had to actually go up over a curb. When we were ready to order I had to actually find my waitress because she never came back after giving us water.

By the time the food was ready, 45 minutes after we arrived, we had to have them bag it up and take it with us.

I ordered 3 Way chili with cheddar cheese and it had no cheddar cheese on it. My mom ordered a chili dog and received a bowl of chili.

Product or Service Mentioned: Steak N Shake 3 Way Chili.

Reason of review: Not as described.

I didn't like: Service of waitress, Slow service and cold food, Not accessible, Food wrong.

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