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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Quality of Food
1 comment

We ate in the restaurant last evening in Lynchburg and it will be the first and last time we do. The restaurant was so cold we were miserable!!

I asked if the thermostat could be raised a bit, but it was not. It was so cold that the food got cold immediately and didn't taste good. The burgers were burned to a crisp and were almost inedible. The waiter was sweet, but a very young teen with seemingly little or no experience so service was slow and disjointed.

I used to love Steak and Shake in Florida but this experience was a huge disappointment! Also, I used to go through the drive-thru a lot and order shakes and sides. Last time I ordered a shake to go and had an horrific accident because the to-go Styrofoam cups are too tall and flimsy for a thick shake! I put the shake in my car cup holder and put the spoon in while I was driving and because the shake is so thick (which is what I love about S & S shakes) the cup tipped over and spilled all over my car!

I nearly had a wreck.

So, now I wont go through the drive-thru or eat in the restaurant. You've lost a good customer.

Product or Service Mentioned: Steak N Shake Burger.

Reason of review: Bad quality.

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Wesley Chapel, Florida, United States #1327755

good i bet they don't want your business anyway lol

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