We ate in the restaurant last evening in Lynchburg and it will be the first and last time we do. The restaurant was so cold we were miserable!!
I asked if the thermostat could be raised a bit, but it was not. It was so cold that the food got cold immediately and didn't taste good. The burgers were burned to a crisp and were almost inedible. The waiter was sweet, but a very young teen with seemingly little or no experience so service was slow and disjointed.
I used to love Steak and Shake in Florida but this experience was a huge disappointment! Also, I used to go through the drive-thru a lot and order shakes and sides. Last time I ordered a shake to go and had an horrific accident because the to-go Styrofoam cups are too tall and flimsy for a thick shake! I put the shake in my car cup holder and put the spoon in while I was driving and because the shake is so thick (which is what I love about S & S shakes) the cup tipped over and spilled all over my car!
I nearly had a wreck.
So, now I wont go through the drive-thru or eat in the restaurant. You've lost a good customer.
Product or Service Mentioned: Steak N Shake Burger.
Reason of review: Bad quality.