Product: Steak N Shake Customer Care Clear all filters (334 of 334 reviews match)
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Steak N Shake - Zero service

No service, myself and another guy waited 8-10 minutes and we both walked out. Did not see anyone that looked like a manager. Tuesday night 9-10 o'clock. Yes, 2 people walked out which were to go orders . No one even ackniwkegdeceirbsr if us. Run the business is close the doors.
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Steak N Shake Customer Care
#1280712
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Went to steak and shake on prospect Avenue and I ordered a single steak Burger meal through the drive-through when I pulled up I heard laughing over the intercom so I decided to say can I have a single Steak Burger meal for 399 no 1 heard me so she acts will what I...
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FunnyCoral
FunnyCoral

On top of that I was on my lunch and never got to eat the meal my time wasted and was treated rudely by employees and manager

1.0
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Steak N Shake Customer Care
#1243880
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Steak N Shake - Bad service

Horrible service from a young man named ray I think it was. Rude and was not a good waitor. Don’t think I’ll be going back to the steak n shake is Machesney Park again.
2.9
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Steak N Shake Customer Care
#1230653
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We went to the local Steak ‘n Shake in Florence kentucky. We walked in and stood for maybe 5 minutes before the girl came over to seat us. They were not busy. She said your server will be right over. She sat the couple that came in behind us. She got there drink order...
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Steak N Shake Customer Care
#1229195
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Wood River Steak ‘n Shake never has good customer service. We either wait at the door to be seated forever, they mess up the order, don’t bring silverware, never receive our shakes, and they never come back for refills after we finally get the food. Today we didn’t get...
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3.4
Wood River, Illinois
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Steak N Shake Customer Care
#1228910
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Steak N Shake - Poor customer service in the abuse of their employees

We went to our local Steak and Shake on South Campbell in Springfield Missouri our order was done wrong was not all there the management gave us $10 worth of coupons on a $25 order that they never made right the management leans over and yells and their employees ears every time you're in there although the food is always good the customer care and the way they treat their people we won't be back
2.6
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Steak N Shake Customer Care
#1228071
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Steak N Shake - Food wrong

No answer repeatedly n line not available then your machine hung up on me!!!
2.9
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Steak N Shake Customer Care
#1225386
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Steak N Shake - Very, Very, Very poor service

Every time we stop at this Steak ‘n Shake we have to wait forever to get seated. Then we wait another 15 - 20 to order our food. We still haven’t gotten it. I could understand it if they were busy. But they 10 to 15 tables empty. Location; Steak ‘n Shake 768 S.R 44 Wildwood, Fl 34785 Steve Schnell 805 Oak Blvd Wildwood, FL 34785
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Steak N Shake Customer Care
#1223521
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Steak N Shake - Poor service no service

3 29 18 645 pm ordered food 45 min still no food other customers walking out customers waiting to be served before we got there they left poor attitude from manager
1.4
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Steak N Shake Customer Care
#1222483
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Yesterday I took my Granddaughters to Steak and Shake in Valpo In. for lunch, we got seated,sat there for 15 minutes and no one came, then a couple of Ladies came in,got seated,and got waited on, I was so mad I asked the waitress why we were left sitting with no...
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Steak N Shake Customer Care
#1220169
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