Manufacturer: Steak N Shake Category: Customer Care Clear all filters (269 of 269 reviews match)
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I am currently at the store on SR 192 in Kissimmee, Fl.There is one server here. When we placed our orders we did so with everything we wanted at one time. We ordered chicken fingers dinner, cup of deluxe chili, side of cottage cheese (which I was told they may be out...
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1.0
Product
Steak N Shake Customer Care
#1060208
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Steak n Shake restaurant was close to hotel. Tried to call in order for easy pickup. When finally answered my call, phone was just put down and answer very short and no one came to talk. I hung up and called again, this time they said " I am really busy can you just...
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Anonymous
Anonymous

Manager at Milford SteakNShake yelled at me for calling to complain about cold food at drive thru. She said, you complain once a week. I said yes because the food is always co...

Anonymous
Anonymous

Good luck finding decent service at any Steak n Shake.

1.7
Product
Steak N Shake Customer Care
#1058389
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Me and my friend went to steak and shake today in pearland.We waited at the register for at least 5 or 6 minutes before someone came to take our order. Before someone came to take our order the workers just look at us , not one person at least said "we'll be right with...
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4.0
Product
Steak N Shake Customer Care
#1058371
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Steak N Shake - No one seated my family

#1053262
2.0
Me my wife and grandaughter stopped at steaknshake in westchester we waited in lobby for ten minutes no one seated us my wife is handycapped so we gave up and left i also noticed 6 tables that were empty but not bused
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Steak N Shake - Satisfied consumer

#1047641
4.3
I am not complaining about anything. I am complementing the service by an employee. His name is Alex Z. He was very polite and gave good service.
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Steak N Shake Customer Care Review

#1038957
I am extremely disappointed by the service provided by an employee named, Zach. He was extremely disrespectful, was on his phone, and made vulgar comments regarding the customers and fellow employees. If people like him continue to be employed by this company I will no longer be returning. Extremely disappointed.
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Steak N Shake Customer Care Review

#1038952
4.4
An employee of steak and shake, Zach durick was one of the rudest workers I have ever come across. I personally saw him spit in another customers food and blatantly lied to me when I questioned him about it. I will never be going back to this place.
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Not sure I would want to associate your name with the location in Elkhart, Indiana.Took. 20 about 20 minutes for someone to even come great us. Then when we did eventually order we waited another 20 minutes before the guy came to us and shared that our food was just...
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Anonymous
Anonymous

"community" service???

2.4
Product
Steak N Shake Customer Care
#1055468
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My family and I love eating at steak n shake. We went to the Chillicothe restaurant in Ohio. Our waitress was very nice. My complaint is that we waited for our food for a good 1/2 hour to 45 minutes. I went to the manager and asked him what was taking so long to get...
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Anonymous
Kemmler

You've been there "many times". One bad experience ? You're lucky. Somebody screws up something in every business, everywhere, every day.However, you would do yourself and yo...

Product
Steak N Shake Customer Care
#1049551
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We have given the Hampton S&S multiple chances and it never fails we get there get seated and no one comes over to even ask to take our order.You don't see the managers walking around like you do at other S&S's. they need a hole new crew. We don't live far from the...
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1.4
Product
Steak N Shake Customer Care
#1046304
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Hello my name is Doug patz just went to the Steak and Shake in Valparaiso Indiana I've been going there for years your staff is 100% awesome that store needs to be given Kudos constantly always Pleasant always professional always customer-oriented whoever the trainer...
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5.0
Product
Steak N Shake Customer Care
#1039331
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6 employess were standing by the drink station talking and laughing when my husband and I walked through the doors. Sign states to wait to be seated, oh boy did we wait. The 6 employees turned into about 8 or so before anyone noticed about 3 to 4 minutes later that we...
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Classymother4Real
Cl***ymother4Real

Go to the one in Elkhart Indiana. The service is wonderful at night

1.0
Product
Steak N Shake Customer Care
#1036619
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Living in Charleston and being originally from Indianapolis I was thrilled when Steak and Shake came here.The last three visits were a real disappointment. Multiple unserviced tables covered with dishes and food. Very little help and little customer recognition. My...
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Classymother4Real
Cl***ymother4Real

Maybe they need new mgrs.

Product
Steak N Shake Customer Care
#1035577
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The only think I can count on with Steak N Shake is that they will charge me the full amount to the penny. I hope you will use all the money that your collecting on wrong order to send your staff to customer service school to learn the meaning of GOOD CUSTOMER SERVICE.
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2.5
Product
Steak N Shake Customer Care
I liked
  • Food-hamburgers and fries
I didn't like
  • Bad customer service and slow slow slow
#1034354
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