1.1
Details
Filing a Discrimination complaint - Steak N Shake
On January 19, 2020, my family decided to eat at Steak N 'Shake in Kissimmee Fl, to our surprise upon arriving at the establishment and entering to be assigned a seat, when the employee asked how many we were, we informed her that 7 people, at to inform him that 1 of...
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1 comment
Anonymous
#1813877

i didnt think they could legally refuse service because of that? i would check with a lawyer for sure. that is so wrong.

Featured
Review
#1767522 Review #1767522 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Cons
  • Unfriendly staff attitude
Reason of review
Descrimination Disability Person
Preferred solution
Let the company propose a solution
Tags
  • Disgusting Experience

More work less play | Steak N Shake

2.2
Details
The Steak and Shake in Saint Louis Mo on 8609 Elm and Watson they play too much check the reviews for this store! It’s horrible they have a video where he’s dancing instead of working tonight! Very unprofessional customers not waited on for long periods of time! Customers food not in bags. Food being eaten! There’s also a lady saying they were smoking drugs on break! Leaving early not staying open! They need a whole new crew including management because they allow the workers to behave this way!!
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Review
#1765924 Review #1765924 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Pros
  • Usually good food and milk shakes
Cons
  • Long wait
  • Long wait to be seated unbussed tables
  • 12 minutes to get through drive through
Reason of review
Poor customer service
Preferred solution
New staff
Tags
  • Wrong Order Slow Workers
  • Service Unsatisfactory
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Don't go throught the drive thru. | Steak N Shake in Cleveland, Ohio

Don't go throught the drive thru. - Steak N Shake
Don't go throught the drive thru. - Steak N Shake
I waited for over 30 minutes in the drive thru waiting for my shake. There were 2 people in front of me waiting also. The guy in the car came out to talk to me. They only ordered a shake also. The car in front of them were with them as well and only ordered a shake and fries. The time on the recipe is not the time I placed the order. It is time I was finally able to pay for my order.
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Review
#1747190 Review #1747190 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Drebox@yahoo.com I have only had Steak and shakes two times in my life both times was poor customer service . The first time I ate there it took 55 minutes to get my food I thought it was just the staff having a tough day I overlooked it ...Tonight me and my daughter...
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Review
#1741147 Review #1741147 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Pros
  • Food good
Cons
  • French fries overly seasoned and always cold
Reason of review
Order processing issue
Loss
$16
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t | Steak N Shake in Riverside, California

They location I was working at never told me they were going out of business unfortunately one day I went to get my check the manager never got back to me the business was closed and I havent received my check they ripped me off!
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1 comment
Anonymous
#1792586

Your check is in the mail. You need to take it up with the Post Office if you haven't received it yet.

Review
#1737420 Review #1737420 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Cons
  • Service and customer appreciation
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund
Tags
  • Poor Management

Complaint about manager | Steak N Shake in Decatur, Georgia

2.0
Details
Much to long to detail here..
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1 comment
Anonymous
#1789903

Too long to describe. This reviewer is terrible.

Review
#1732894 Review #1732894 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Reason of review
Poor customer service
Loss
$8
Preferred solution
Let the company propose a solution

Question about adding gift card balance to app. | Steak N Shake

I have three gift cards and thought I could add the balance of each th the APP. I do not see how to do that. Is that still possible?
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Review
#1727943 Review #1727943 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Reason of review
Problems with payment
Preferred solution
Need to know if I can add gift card balance to APP.

Love it Erin R is awesome always remembers everyones order never writes it down very impres | Steak N Shake

5.0
Details
Got wonderful service at your Renolds Rd location Erin R is kind and treats you like you are family love going there
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Review
#1722653 Review #1722653 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Pros
  • Erinr
  • It was clean
  • Location and the look of the restuarant
Reason of review
Good customer service
Tags
  • Treat All With Respect

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

App changed and lost all money | Steak N Shake

They changed the app. I have called 5xs now. Each time they are suppose to contact me via email or phone number and I yet to ever hear from anyone. I feel im being ignored. $78.00 to some people may not be alot but to me it is. I want my money back. I will never eat there again due to this is how you treat your customers.
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Review
#1715768 Review #1715768 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Reason of review
Not as described/ advertised
Loss
$78
Preferred solution
Full refund

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Horrible customer service | Steak N Shake in Columbus, Ohio

Got half filled unmixed shakes that we had to wait for for 40mins...in the drive through.
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Review
#1712247 Review #1712247 is a subjective opinion of poster.
Service
Steak N Shake Customer Care