Product: Steak N Shake Customer Care Clear all filters (0 of 351 reviews match)
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I asked who that blue-haired obese woman was along with the names of other waitresses. Her name is Alexis Marie King. She was singing the words "Chop suey, chop suey" at an Asian waitress. She told her that "your future is not Steak n' Shake. Your future is chop suey....
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Steak N Shake Customer Care
#1346831
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My wife and I were in Steak and Shake with our grandson yesterday morning 23 people in there it took 40 minutes to get my breakfast to me one person cooking one person talking on a telephone and three or four waitresses running around doing absolutely nothing my...
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Steak N Shake Customer Care
#1346048
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Everytime i call to order for carry out, they barely pick up the phone, and sometimes when i walk over the phone is right on the counter, so because they have alot of customer in line they not picking up, thats not good, i only get 20 minutes for my lunch break so i...
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Steak N Shake Customer Care
#1304578
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Steak N Shake - Poor service and filthy restaurant.

When does Steak n Shake in Douglasville Georgia side of the booth and the water from the ceiling leaked on my head. Also waited 15 minutes for a waitress to take my order told her I wasn't ready waited another 20 minutes and never came back got up and left. Hipstore was filthy food all over the floor and not sanitary
1.0
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Steak N Shake Customer Care
#1304250
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Steak N Shake - Never again

Waited 35 minutes to get our order and all of it was wrong, finally got our orders correct but forgot to bring silverware, had to eat with our fingers. Also no napkins to clean our fingers. Never again. Tried it once and that was enough.
1.6
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Steak N Shake Customer Care
#1303884
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Steak N Shake - Service no good

I never got greeted, I waited 30 min. And no one never came and took my order. They was fully staffed, there should have been someone at the cash register taking orders. No one should have to wait that long to get served. The sevice is so *** there. I left and went to Schoop's where they greeted me and took my order as soon as I came in and my order was ready in 15 minutes.
1.9
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Steak N Shake Customer Care
#1303192
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We were there for over an hour. One drink didn't even get a refill ordered all you can eat pancakes along with another breakfast meal that had pancakes. Right next to the kitchen at the kitchen staff tell each other I'm not cooking no more pancakes. So it's 14 don't...
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1.7
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Steak N Shake Customer Care
#1297788
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Steak N Shake - Complaint of manager and server

The steak n shake store in the waterfront of Pittsburgh PA.. they lock up whenever they get damn ready to so they can go outside and smoke get high. They close the drive thru at 1:40. Sunday I was there at 2:00 and drive thru was not taken order , they claim they was counting the drawer.
2.5
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Munhall, Pennsylvania
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Steak N Shake Customer Care
#1295224
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Steak N Shake - Zero service

No service, myself and another guy waited 8-10 minutes and we both walked out. Did not see anyone that looked like a manager. Tuesday night 9-10 o'clock. Yes, 2 people walked out which were to go orders . No one even ackniwkegdeceirbsr if us. Run the business is close the doors.
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Steak N Shake Customer Care
#1280712
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This is now the 4th time I show up to the same location for breakfast and they are closed. I’m quite annoyed as they don’t answer since I’m not confident enough to believe I will be able to eat. The establishment smelled like marijuana and some employees seem very...
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2.5
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Steak N Shake Customer Care
#1263149
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