Product: Steak N Shake Customer Care Clear all filters (298 of 298 reviews match)
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my daughters and come in to your place a lot and here lately service hasn't been as great as in the pass we have waited to be served on more then I trip as long as 20 min . some times we came in and there were 3 watreiss one line cook and 1 prep person .while the...
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3.8
Product
Steak N Shake Customer Care
I liked
  • Food when it is done correctly
  • Good food
I didn't like
  • Customer service
  • Very very poor sevice
#1138523
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Showed up to the local steak & sheak in turkey creek Knoxville tennesee, walked in and waited to be seated, I could see the employees walking around in the back and wondered why I hadn't been help seeing as to how I was the only person in the joint, I grew more and...
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2.1
Product
Steak N Shake Customer Care
#1134149
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I used to brag about quality of Steak n Shake. My recent experiences took place in the last 3 weeks, at two locations I frequent (used to) while traveling. No more visits to Mt. Vernon, Illinois or Merritt Island, Florida. Took almost 30 minutes going inside to get a...
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3.4
Product
Steak N Shake Customer Care
#1122992
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Steak N Shake - Bad business run

#1129441
1.4
Details
Supposed closed for three days still hadnt finished redoing cannot get food out fast enough even though after 730 and few customers 3 waitresses didnt get all food had to keep reminding. Previously there were times when service was very slow but this beat it . thats why your company is loseing money and menu prices were raised but that can happen we had 2 in our town now we have one for now.
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Steak N Shake - Horrible service

#1118755
1.8
Details
It was 6 of us, 3 adult 3 kids... we ordered our food n waited an hour before receiving anything... the worst part was they never cooked my husband food and it was his first time there with us. He was so pissed, he refused anything they offered to cook for him n we took him somewhere else
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Steak N Shake - Dirty, slow and unhelpful service

#1117524
1.4
Details
We were in need to regroup as a family. We decided to go out to eat at Batesville IN Steak N Shake for infrequent treat. What a MISTAKE!!!! Told out of Dr Pepper and onion rings. Atmosphere was dirty! Service was SLOW not helpful. Food was served cold. They couldn’t figure out how to adjust bill with coupon. So frustrated as we wasted 2 hours there, just over it and left to NOT return.
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Steak N Shake - No service

#1092578
1.0
Details
Walked in to a crowd of people waiting to be seated for ten minutes. No hostess. At least 6 tables to be cleaned. Nobody on it. After 5 minutes a girl said the hostess will be with you in a minute. Well after 10 minutes the people in front us left and then we left.
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It is so sad to me this Steak and Shake has gone down like it has I wish the company would care and save this business is like a human being getting on drugs I'm wondering how to store got on drugs because right now they have lost a family that used to eat there on the...
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Anonymous
Anonymous

"is like a human being getting on drugs"who's on drugs?this is one if the worst reviews ive read & longest run-on sentences alsobelow are examples of what educated people call...

1.5
Product
Steak N Shake Customer Care
#1118243
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10-14-17 5:08 PM WALKED INTO STEAK AND SHAKE ON TELEGRAPH WAS NEITHER GREETED OR SEATED SO WE PROCEEDED TO SIT AT THE COUNTER.5:15 NOT ONE PERSON HAD SPOKE TO US OR EVEN LOOKED AT US IT WAS LIKE WE WERE INVISIBLE. THE MANAGER HAD LEFT THE CASH REGISTER TO HELP WITH...
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Anonymous
Anonymous

your caps lock button is stuck

flippette
flippette

I can tell that you're old.

Product
Steak N Shake Customer Care
#1115224
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10/8/2017 @ 4.00PM.It took over 20 minutes to get our food, and it was just warm. Steak and Shake on Indiana 933 at Roseland, Indiana. There were only six booths with people there, so it wasn't that they were busy. Also did not get napkins or silverware. My wife had to...
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3.7
Product
Steak N Shake Customer Care
I didn't like
  • Service of waitress
  • Waiting so long for service
  • Service or cool food
#1112236
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We visited our Steak 'n Shake in Richmond Indiana today.They were busy so we expected a longer wait. We waited 55 minutes for our order which was cold when they brought it. We had to ask for silverware, all the tables were dirty while people were waiting to be seated &...
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1.9
Product
Steak N Shake Customer Care
I didn't like
  • Worse steak and shake i have ever been to
  • Slow and poor service
  • Cold food
#1111845
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Went into your steak n shake for a burger. I was sitting at the counter waiting to place my order, one of your employees was counting down her drawer one was cooking i was told it would be a minute. Ok thats fine , once she finish counting she then said she was waiting...
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1.0
Product
Steak N Shake Customer Care
#1110142
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Have been waiting for food for over an hour.While we were waiting there was a woman comparing about being off an hour ago, which I completely understand, except she was complaining to the whole restaurant loudly, and would not stop talking about it for about 20...
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Anonymous
Anonymous

you r very patient person/ppl...i wouldve walked out

3.2
Product
Steak N Shake Customer Care
#1105158
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Went to the steak and shake in mt prospect Illinois and will never go back there again.No one came to sit us down so after about 15 mins of waiting there like an *** we decided to just sit down ourselves. Another 10 mins a server finally came to us to give us menus. We...
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1.0
Product
Steak N Shake Customer Care
#1096558
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