Manufacturer: Steak N Shake Category: Customer Care Clear all filters (281 of 281 reviews match)
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My BLT went back twice & never got asked if I wanted a refund or anything.The first time everything was cold & had been sitting there for awhile then the second time I got an eye roll from my waitress when she handed me it. I paid 10 dollars for a BLT that was returned...
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Steak N Shake Customer Care
#1086647
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Wakes in waiting 10 minutes to be seated.My 3 kids didn't even get hats,cars, crayons. Waited over 20 minutes just to be asked if we were ready to order . Then waited another 20 minutes just to get our shakes after the shakes arrived it took 30 minutes for our food to...
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1.0
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Steak N Shake Customer Care
#1084224
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after being sat down at a booth because there were 3 in the party after 10 minutes no one cameto our table and there wAS ONE BIG GIRL WORKING AT THE TABLE LOOKED AT US AND WENT BACK TO THAT TABLE .SO WQE LEFT ANDWENT AND EAT SOME WARE ELSE .AT LEASED WE GOT SERVED AT...
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3.8
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Steak N Shake Customer Care
I liked
  • Hatted it
I didn't like
  • Service was not good but bad
  • Bad service
#1077554
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Steak N Shake - RUDE!!

#1086863
Food was great!! It is august 12th and I am at the Steak 'n Shake in mooresville North Carolina. The African American girl behind the window was EXTREMELY RUDE. Not only to customers but to co workers. I looked into the window and she screamed to stop staring at her. Not the kind of appearance y'all want to have.
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Steak N Shake - Bad service

#1081090
Every frickin steak and shake has horrible service no kindness or hard work put in I do not expect perfect but every stake and shake sucks I think the only reason they are still in business is bc of there shakes
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Steak N Shake - 20 minutes no service, 4 waiters walked by

#1075151
We were seated and waited and waited, had to approach someone just to take our drink order, watched 3 other couples come in and place their orders, this is the second time we have been discrimnated at this restaurant. Never again, i write articles for local eatery reviews for family life, as well for the state journal. Total all out boycott of steak n shake at 540 e edgewood Blvd
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Steak N Shake - Waited for ever

#1070582
3.0
The Eureka store is ridiculous, food great. We waited 30-40 mins after placing order and still no food! I noticed that no one had been served since we entered. I asked the waitress how much longer it would be and she said there was still 6 orders ahead of us. It is horrible to have to wait that long for any order ! As much as I love the food I will not go to that store anymore ! Help !!!!
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At the Indianapolis, Indiana Keystone Avenue steak and shake, I ordered food but the person who took my order was incompetent.She appeared to be a teenager but I'm not really sure how old she was. Anyhow she seemed to not know how to enter an order. I was there at the...
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Steak N Shake Customer Care
#1072605
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I like to give any place the benefit of doubt but this is the third time I have been to Steak And Shake in the last 2 months and it don't get any better in fact I think it gets worse.We had to wait forever to be seated then it was 15 minutes before someone came to get...
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Anonymous
Anonymous

I'm not sure why someone down-voted your comment.All you have done is report the facts.I wouldn't eat that junk anyhow. You can do better at home.

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Steak N Shake Customer Care
#1071635
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My family wanted to eat at steak n shake on Sunday evening. I observed 4 sets of customers at tables. No one in rhe waiting area except my family of 5. We left after 20 mintues because no one acknowledged our presence. On our wa y back to the parking lot i was able to...
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Steak N Shake Customer Care
#1070524
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We were at the steak and shake in Jacksonville Florida number 310.There was five of us going in and we sat down quick enough because there was not many people in there. We sat there and sat there not understanding why it was taking so long. We got our drinks finally...
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Steak N Shake Customer Care
#1068610
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I am currently at the store on SR 192 in Kissimmee, Fl.There is one server here. When we placed our orders we did so with everything we wanted at one time. We ordered chicken fingers dinner, cup of deluxe chili, side of cottage cheese (which I was told they may be out...
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1.0
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Steak N Shake Customer Care
#1060208
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Steak n Shake restaurant was close to hotel. Tried to call in order for easy pickup. When finally answered my call, phone was just put down and answer very short and no one came to talk. I hung up and called again, this time they said " I am really busy can you just...
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Anonymous
Anonymous

Manager at Milford SteakNShake yelled at me for calling to complain about cold food at drive thru. She said, you complain once a week. I said yes because the food is always co...

Anonymous
Anonymous

Good luck finding decent service at any Steak n Shake.

1.7
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Steak N Shake Customer Care
#1058389
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Me and my friend went to steak and shake today in pearland.We waited at the register for at least 5 or 6 minutes before someone came to take our order. Before someone came to take our order the workers just look at us , not one person at least said "we'll be right with...
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4.0
Product
Steak N Shake Customer Care
#1058371
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