Product: Steak N Shake Customer Care Clear all filters (0 of 462 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:

Steak N Shake - Lack of caring staff

Walked into steak in shake in Columbia sc. went to bar like seating. Waited more then 15 mins until I asked manager who walked by for a menu. She apologizes and says she thought I was waiting on a Togo order. Staff was playing around more then working very unclean and rude. Have been here two times and will not be Back. McDonald’s has higher trained staff
Product
Steak N Shake Customer Care
#1519140
Reply to reviews
Show

Steak N Shake - 42 min and still no drinks

Steak N Shake - 42 min and still no drinks
I visited valparaiso location on 4/20/2019 at 12:00 pm It was steady but not busy plenty of staff from my Observation . Sat at 12:09 took 9 min to be seated when there were empty tables . Took 15 min to get a server to take a drink and food order . Took an additional 8 min to get waters . It’s 12;44 I just had to ask waitress if we were getting our food she had to check . Still no food empty tables in the restaurant . I have had redundant bad service and not quite sure I keep punishing myself coming here other than my kids like the food.
1.0
Details
Product
Steak N Shake Customer Care
#1518621
Reply to reviews
Show

Steak N Shake - Exceptional service

We were eating at steak and shake off university dr & Davie Florida 33328 tat wanna was a great server she did everything she could to make sure we were taken care of however her service partner was first assigned our table then decided to take the table beside ours order first and continued to say he wasn’t taking my families order in a very rude and distasteful manner 04/19/19
3.0
Details
Cleanliness
Customer service
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Website
Product
Steak N Shake Customer Care
#1518304
Reply to reviews
Show
The last two times I stopped at the Steak and Shake off of Hilliard Rome Rd in Columbus OH has been concerning. First of all I would like to say I love the burgers and use to visit this location 1-2 times week. Two weeks ago I went inside to eat about 3:00pm and they...
Read more
2.7
Product
Steak N Shake Customer Care
#1517767
Reply to reviews

Steak N Shake - Worst place ever

They put onions and tomatoes on my burgers, which I said not to do so. Because I’m highly allergic to it. They gave us the wrong fry. With no receipt. No gloves worn. Dirty hands, uniform, and kitchen. Called multiple times and they kept picking up and then hanging up.
1.3
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Product
Steak N Shake Customer Care
#1511703
Reply to reviews
Show

Steak N Shake - Gift Cards don't work

I have two gift cards, one with $15.65 balance, second card $25 never used. Cards were somehow zero-ed out by Steak and Shake without being used, and did not show up in system when I tried to use. (I had to pay cash instead) Called Customer Service twice, two weeks apart (on 3/25 and 4/9). No one will get on the phone that can resolve this, They just take the information and forward to "Management Team", who has yet to call or contact me (They have my phone number and email).
Product
Steak N Shake Customer Care
#1510656
Reply to reviews
Show

Steak N Shake - Rude manager

Truck was hit in parking lot called to ask if there was cameras in the front because my truck was hit and she asked me if I was driving a red Chevy Silverado parked in the handicap spot I told her yes she sed a older gentleman came in and asked if they knew how was driving it she told him no and that it was too busy to ask around I told her I wish she would have taken a min to ask she informed me that that’s what I have insurance for I told her that because she couldn’t spare a second I have to pay a 250 deductible she sed Dam and hung up on me was very rude!!!
Product
Steak N Shake Customer Care
#1506365
Reply to reviews
Show
Called they said system down call back in 30 min wow
Read more
Anonymous
Anonymous

What is your complaint really about? You called and apparently wanted to order something and they explained their order system was done and asked you to wait 30 minutes, presu...

Product
Steak N Shake Customer Care
#1506217
Reply to reviews
Last year was the 1st time I was ever in a Steak and Shake. We had a coupon and decided to try it. We waited more than 20 minutes to get four shakes. They were busy, but someone else was in there said he had been a manager at one of them and that the whole thing was...
Read more
3.4
Product
Steak N Shake Customer Care
I didn't like
  • Managerial problems with service
#1504951
Reply to reviews

Steak N Shake - WANT JD FIRED HE HAS STOLE FROM THE COMPANY AND THERE IS PROOF! Dan board has been taking his checks!

Steak N Shake - WANT JD FIRED HE HAS STOLE FROM THE COMPANY AND THERE IS PROOF! Dan board has been taking his checks!
MANAGERS ARE RUDE EMPLOYEES STEAL MONEY AND GET AWAY WITH IT! One employee assaulted me and still works there. I want my retirement funds released. NOT IN UNIFORM AT ALL
1.8
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Product
Steak N Shake Customer Care
#1504932
Reply to reviews
Show