Product: Steak N Shake Customer Care Clear all filters (309 of 309 reviews match)
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My wife and I live in Elizabethtown Kentucky.We have came to our local location three times in the last few months. Every time it’s the exact same thing. The wait staff and kitchen staff are more interested in talking about personal matters and openly complaining about...
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1.8
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Steak N Shake Customer Care
#1182835
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Except when I am in Steak n shake. Three occasions has led to me feeling ashamed of myself by the time I leave the place. The waitresses stare as if I'm extraterrestrial and debate on who is going to wait on me, this was confirmed by my gf who happened to overhear it....
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Anonymous
Anonymous

Isn’t this still America? I’m not seeing in your tale any discrimination just you think they are. By your own admission they have done nothing directly to discriminate against...

Anonymous
Dianna M

I hope the restaurant makes a formal apology but even more than that, I hope their HR works with employees. This event, as described, involves multiple levels of bullying, no...

1.8
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Steak N Shake Customer Care
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  • Quality of the food
#1182632
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Steak N Shake - I've never had worst service in my life come in 10 waitresse
8 Friday night couldn't even get seated no matter how many waitresses were standing around had to get the manager to even get him to clean the table off and seat me then the table was soaking wet and couldn't even lay my own stuff down on it then it took an additional...
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Steak N Shake Customer Care
#1181857
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There’s a boy name John crecy !I saw him spit in my {{Redacted}} food and I’m not okay with this *** at all!! An on top of that his attitude *** sucks!!! But doing that to my food and my kids! I don’t think so if he’s not fired for this crap this place is disgusting....
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1.5
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Steak N Shake Customer Care
#1178194
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Steak N Shake - Wait time was horrible.

Two cars in front of me. First car took 20 mins give or take. Second car took about 8 more minutes. My son was so frustrated he started crying. They was running around like chickens with there heads cut off, so unorganized. It appeared they were short staff. Our food should have been free. First time I ever wrote a review.
2.6
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Steak N Shake Customer Care
#1177236
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Went with my husband to the one across from the Oakland mall in MI.Took for ever for young Lady to come to the table. We ordered a milkshake and two burgers. The food came up and waited on the shelf in the kitchen for quit a while before she ever brought it out. Then...
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Steak N Shake Customer Care
#1171361
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Steak N Shake - Worst customer service ever

Waited 10 minutes to be seated, then when we did get seated we were waiting for somebody to come and get our drink orders which never happened waited for 25 minutes nobody ever came. I also asked to speak to manager and she never came to the table either. Everybody just walked past us like we didn't exist most racist place I've ever been too. This happened on January,16,2018.
1.1
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Steak N Shake Customer Care
#1170741
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We patronize S&S whenever in Terre Haute.Food was good. Girls serving the customers was excellent. * Obviously the Manager was not on site ! * An "off Duty" employ. or friend of the staff was constantly mingling with the wait staff, slowing them down and interfering...
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5.0
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Steak N Shake Customer Care
#1167534
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Steak N Shake - 35 minute wait before they take drink order!

I went to steak and shake on Jan 4 2018 at 630 pm. It's not 710 and they have just come to take our order. The food is always good but the wait is absolutely terrible. Make sure you have more than an hour if you're trying to eat here!
2.3
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Steak N Shake Customer Care
#1162358
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The restaurant in Ocala,Florida on SR 40.I have been there many times during graveyard shift. I am so tired of it being understaffed. They generally have 2 people working. One for drive thru and one server. These poor employees have to do everything...cook..take...
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4.3
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Steak N Shake Customer Care
#1159849
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