Product: Steak N Shake Customer Care Clear all filters (287 of 287 reviews match)
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Went into your steak n shake for a burger. I was sitting at the counter waiting to place my order, one of your employees was counting down her drawer one was cooking i was told it would be a minute. Ok thats fine , once she finish counting she then said she was waiting...
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1.0
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Steak N Shake Customer Care
#1110142
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Have been waiting for food for over an hour.While we were waiting there was a woman comparing about being off an hour ago, which I completely understand, except she was complaining to the whole restaurant loudly, and would not stop talking about it for about 20...
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Anonymous
Anonymous

you r very patient person/ppl...i wouldve walked out

3.2
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Steak N Shake Customer Care
#1105158
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Went to the steak and shake in mt prospect Illinois and will never go back there again.No one came to sit us down so after about 15 mins of waiting there like an *** we decided to just sit down ourselves. Another 10 mins a server finally came to us to give us menus. We...
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1.0
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Steak N Shake Customer Care
#1096558
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Steak N Shake - No service

#1092578
1.0
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Walked in to a crowd of people waiting to be seated for ten minutes. No hostess. At least 6 tables to be cleaned. Nobody on it. After 5 minutes a girl said the hostess will be with you in a minute. Well after 10 minutes the people in front us left and then we left.
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Steak N Shake - RUDE!!

#1086863
Food was great!! It is august 12th and I am at the Steak 'n Shake in mooresville North Carolina. The African American girl behind the window was EXTREMELY RUDE. Not only to customers but to co workers. I looked into the window and she screamed to stop staring at her. Not the kind of appearance y'all want to have.
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Steak N Shake - Bad service

#1081090
Every frickin steak and shake has horrible service no kindness or hard work put in I do not expect perfect but every stake and shake sucks I think the only reason they are still in business is bc of there shakes
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Steak N Shake - 20 minutes no service, 4 waiters walked by

#1075151
We were seated and waited and waited, had to approach someone just to take our drink order, watched 3 other couples come in and place their orders, this is the second time we have been discrimnated at this restaurant. Never again, i write articles for local eatery reviews for family life, as well for the state journal. Total all out boycott of steak n shake at 540 e edgewood Blvd
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We (my family and friends) love the food from Steak n Shake and we normally have pleasant experiences except at two different times specifically from that one location. First incident happened about couple weekends ago at Montford of Dallas, TX I dont remember the...
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4.0
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Steak N Shake Customer Care
#1093040
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I have been a customer of this restaurant since it opened.It always had great service. Now it is a complete disaster. Long lines wait for tables that are empty but not cleaned off. The manager has several tattoos on her arms. Service is extremely slow. The servers used...
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Anonymous
RTP108

I am betting the letter writer gets poor service everywhere they go, because of their ignorance and bad attitude. He/she/it sounds like they lead a miserable life.

Anonymous
Anonymous

What do tattoos have to do with anything? How did the tats affect your food and service? I was in the ER recently and treated by a doctor with tattoos all over his arms. Some...

2.0
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Steak N Shake Customer Care
#1092372
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My BLT went back twice & never got asked if I wanted a refund or anything.The first time everything was cold & had been sitting there for awhile then the second time I got an eye roll from my waitress when she handed me it. I paid 10 dollars for a BLT that was returned...
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Steak N Shake Customer Care
#1086647
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Wakes in waiting 10 minutes to be seated.My 3 kids didn't even get hats,cars, crayons. Waited over 20 minutes just to be asked if we were ready to order . Then waited another 20 minutes just to get our shakes after the shakes arrived it took 30 minutes for our food to...
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1.0
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Steak N Shake Customer Care
#1084224
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after being sat down at a booth because there were 3 in the party after 10 minutes no one cameto our table and there wAS ONE BIG GIRL WORKING AT THE TABLE LOOKED AT US AND WENT BACK TO THAT TABLE .SO WQE LEFT ANDWENT AND EAT SOME WARE ELSE .AT LEASED WE GOT SERVED AT...
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3.8
Product
Steak N Shake Customer Care
I liked
  • Hatted it
I didn't like
  • Bad service
  • Service was not good but bad
#1077554
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At the Indianapolis, Indiana Keystone Avenue steak and shake, I ordered food but the person who took my order was incompetent.She appeared to be a teenager but I'm not really sure how old she was. Anyhow she seemed to not know how to enter an order. I was there at the...
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Steak N Shake Customer Care
#1072605
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I like to give any place the benefit of doubt but this is the third time I have been to Steak And Shake in the last 2 months and it don't get any better in fact I think it gets worse.We had to wait forever to be seated then it was 15 minutes before someone came to get...
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Anonymous
Anonymous

I'm not sure why someone down-voted your comment.All you have done is report the facts.I wouldn't eat that junk anyhow. You can do better at home.

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Steak N Shake Customer Care
#1071635
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