I went to stake and shake in Lebanon MO on 6/9/16. Walked in to be greated by no one and sat myself at the bar.
We waited 10 mins before being able to place our to go order, aftwr asking a waitress ourselves to please place our order. Fianally our order in at 5:05pm. People where coming and going before we even got our food. We had to wait another 30 mins before even seeing a manager to ask what was going on.
They hadnt even started cooking our order at this time. They kept saying sorry were in the middle of shift change. Which is TERRIBLE customer service. After talking to thr manager they finally started cooking our order.
Which by time we got our cold fries and nasty hamburger or whatever you call it we where finally able to leave that terrible establishment.
Next time ill spend $25 at McDonalds. At least they can get good food out in a timely manner.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.