Just left a location in Florence, Ky. My husband and I waited 10 minutes and no one bothered to acknowledge that we were waiting to be seated.
There were several empty tables and at least another 6 people waiting behind us. We also witnessed at least 4 other couples leave due to the lack of attention given to those waiting.
Needless to say we left also. I believe this is a problem that needs addressed.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of steak n shake customer care. Steak N Shake needs to read this review and look into the issue (if any) according to poster's claims.