I visited the fox Valley Mall location and there customer service is by far the worst I have seen in the food chain. They take 30min to seat you then when they do they forget you, dont even come to ask for drink orders.
We pulled a random waitress and asked if she could take our order she said yes.
Sine it was going to be another 5min before I would have gotten a waitress. I dont blame the waitresses for there service its Management and Owners who dont take the time to resolve the issues there restaurant has.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Order processing issue.