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I visited the fox Valley Mall location and there customer service is by far the worst I have seen in the food chain. They take 30min to seat you then when they do they forget you, dont even come to ask for drink orders.

We pulled a random waitress and asked if she could take our order she said yes.

Sine it was going to be another 5min before I would have gotten a waitress. I dont blame the waitresses for there service its Management and Owners who dont take the time to resolve the issues there restaurant has.

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). Crystalenid is overall dissatisfied with Steak N Shake. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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