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I visited 2 different locations. One on Lamar in Arlington TX & one on Arbrook in Arlington TX.

The staff and the managers were rude & acted like they didn't want to even be at work. They tried to cheat us out of food we ordered by stating they never charged us for it when it was on the *** receipt!! And once the ignorant cow realized she was busted, she didn't even have the decency to apologize! Steak n Shake has great food but they hire way too many blacks that don't want to work.

They need to have a little more diversity and hire people that at least take pride in their job & doing a good job. Pathetic!!!

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Steak N Shake. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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