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I visited 2 different locations. One on Lamar in Arlington TX & one on Arbrook in Arlington TX.

The staff and the managers were rude & acted like they didn't want to even be at work. They tried to cheat us out of food we ordered by stating they never charged us for it when it was on the *** receipt!! And once the ignorant cow realized she was busted, she didn't even have the decency to apologize! Steak n Shake has great food but they hire way too many blacks that don't want to work.

They need to have a little more diversity and hire people that at least take pride in their job & doing a good job. Pathetic!!!

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 28, 2016.
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