Steak n shake in willoughby ohio is absolutely the worst place. I dont know how they stay in business.
Everytime you go there the place is empty yet they tell you to hold on a minute at the drive thru and then leave you sot there for 15-20 minutes before they ever take your order.
All the managers are just as bad as the workers too busy standing in the parking lot socializing while customers wait. They will never get my money again, the last place i want to spend my hard earned money at is a place who ignores their customers and are rude.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.