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Went to steak n shake Mattoon il not very busy but stood waiting to be seated employess wslked by us daid nothing do sat down on our own.Finally went to find waitress many employees back their talking not doing their job.Got menu ordered 5 way chili mac brought us regular told her said oh i bring you onions cheese beans waited finally got them .She never came back to see if needed anything else.Went to pay bill nobody there ! !! Plenty employees bavk there chatting finally out of there!

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

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