I live in Kokomo, Indiana. During my last visit on 9-21-16 I was asked to repeat my order four times.
The last person to ask was a male. I get to the dive thru and they was playing club music very loud. I was waiting long enough, Iwas getting food for my 72 yr old mom. No wonder they couldnt hear.
There was no way they could hear me and then because i waitwd i got hone and my food as wwll as my moms was wrong. People shouldbegreatfulto have a job. I have lived here all my life, i love that steak n shake. It is not a club, you all pay these people to be professional.
Until you hire people who are willing to work I will not be back!!!..I own a restaueant and the people working midnights do not respect you or careabout your guests.
Its all fun and party time and in my professional opinion, you need to fix it! Take care
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Order processing issue.