Arrived to Steak and Shake and we were seated right away. That is where the service ended.
The waitress if that's what you would call her couldn't remember what everyone had, much less take an order correctly. Everyone's order was incorrect and came an hour later. Really!!!! This place is not even busy.
We are her only table. This place is absolutely bogus. The manager comes out table and apologizes about the wait and we stay content with wait because he states that we would receive a discount. The funny thing is he's the one reading the orders and also on the grill.
How hard is it to put lettuce and tomato on a burger that is offered said lettuce and tomato.
Ridiculous to say the least. I hope some corporate honcho reads this and sends out a memo for better training or get out orders down the pipeline.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.