Upon arriving, we stood behind a couple to wait our turn in line. A group of young people came in behind us (all staring at their phones).
They approached the couple in front of us to capture a Pokémon on the female's shoulder.
Shortly thereafter, a staff member led the Pokémon party that was behind us to a table of their choice, completely ignoring those in front of us. We were very put off and left the restaurant to eat elsewhere.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.