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3.0
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Customer service
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Upon arriving, we stood behind a couple to wait our turn in line. A group of young people came in behind us (all staring at their phones).

They approached the couple in front of us to capture a Pokémon on the female's shoulder.

Shortly thereafter, a staff member led the Pokémon party that was behind us to a table of their choice, completely ignoring those in front of us. We were very put off and left the restaurant to eat elsewhere.

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

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