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We have been going "" Steak 'n Shake 12163 s apopka Vineland rd orlando, FL 32863""

For years. The last 3-4 years it has gotten worse.

Tonight July 27 2016 we went to eat about 9.30 pm, the place was half empty . 1 waitress came to see us , we said we are 7 she looked around the tables were full, so instead of cleaning them she just went in the back and left us there. The tables were dirty as of a tornado hit the place. After we sat we ordered and our food took over 30-45 min to get our food, which was cold because they had cooked and burned the breads way a head of time.

We told our server but he said it's impossible it's cold which four plates the breads were cold.... 1 employ sitting down playing on her phone , shoes off , feet on the bench couldn't care less people waiting.

I wonder why this place doesn't have a manager that knows the job the can do everything and help that useless staff...

Costa : staf75@aol.com

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jul 28, 2016.
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