Steak N Shake Customer Care Review from Naperville, Illinois
11665 Comercial Drive
Worst customer service experience ever, I waited 15 minutes to be seated while the waitresses walked by me and just stared. Once I was seated with several other families who had all been waiting to simply place their drink orders I end up waiting another 15 minutes to be approached by a waitress. I had to get up and find my own menu, placemats and silverware. Keep in mind the store is not even half full and I count at least 8 employees, 2 doing nothing, 1 who appears to be hiding in the back. No management in site. Unfortunately I had a similar experience the last time I was at this location and I avoided it for 6 months. This restaurant is in a excellent location but if the customer service doesn't do a 180 it will go out of business. By the way no one is collecting patrons payments so I don't see how this location could be profitable.
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