As a frequent traveler I can say in the past year I have visited over 10 different locations. All 10 had terrible customer service, poor service, dirty tables/floors and extremely long wait times for food.
I am not one to complain but I just walked in to a location to place a carry out order and was passed by 5 different employees and 20 minutes later ended up walking out. 20 minutes I was there and not a single word nor acknowledgment from the staff. The company should be ashamed to allow such service. I will no longer be recommending this as a place to eat out nor will I ever return.
Word of mouth travels farther and faster than an advertisement. A word from the wise a restaurant is aimed to focus on exceptional customer service without it you will end up running the restaurant into the ground.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.