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Customer service
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1 comment

Everytime I go to the Steak n Shake at 1460 Jungermann Rd St Peters, Mo. 63376, they SUCK!

I mean every single time! The wait is always close to an hour in the drive thru and not one time has my order been right! Cold fries, paid for a side of cheese for the fries but it's not in the bag, wait we're missing food! Oh!

And aren't the specialty shakes supposed to have whipped cream and a cherry on top, along with crumble topping or syrup(depending on which kind you ordered)? I am done going to this location. Oh yeah, don't bother trying to call and complain to them because all you will get is a child who sounds about 18 who claims to be a "manager" who could really care less and has no clue what customer service means or consists of.

In simpler terms so that any steak n shake employees who may be reading this can understand: THIS LOCATION IS ONE OF THE WORST IN QUALITY, SPEED, CONSISTENCY AND CUSTOMER SERVICE! Now go f*c* yourself and have a nice day!

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

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Steak n Shake needs to get a new CEO and corporate team because what they've got now is simply not working. Steak n Shake is a complete disaster and it's not just the location you experienced, it is basically almost every location. Something has truly gone wrong with this company.

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