Shadeland, Indiana
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Had a horrible experience with Steak and shake off keystone in Indianapolis. .

Ordered food in dining area, it took too long, so we asked waitress to make it to Go. Sat there for almost an hour.. went to register and asked to speak to manager, she came and stated she called our order to go twice, however no one picked it up. So, we asked who fault was that.

We were not informed by the wsitress that we needed to pick up our to go dinner at the register as opposed to the dining table were we were at. Manager stated she had threw away old foid, and was making a fresh order. Wrong.....

she never threw away anything and gave us cold dinner... everyone in the dining room was upset and complaining...

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of steak n shake customer care. Steak N Shake needs to read this review and look into the issue (if any) according to poster's claims.

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