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Hi my name is nancy jones.i come in every night using the free connection.i asked the employee (black manager)how long has he been here because every time i come he is always cleaning and always come out and joke with me.he told me this store has changed mgmt and i told him its has gotten better and its cleaner ...he had a small crowd walk in. He was very friendly and was trying to get the drinks the other heavy set whitegirl jumped in his face and tried to take over and started snapping at the guy..i watched the guy just walk away and start another task i hear her telling him she had it his services wasnt needed...i just found her customer service or people skills horrible..i also told the other manager named jenny and she seemed unconcerned so i ended my conversation with her. I watched her talk to the other ladies and they all turned and looked at me.

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

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If he is the manager, he will have to learn to speak up and not let employees run him over. Once they see they can run over him, he's doomed. BTW: when the people turned and looked at you, you should have waved.

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