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Update by user May 22, 2016

During the time there we noticed a lot of other customers food being returned

Original review posted by user May 21, 2016

my family and I ended up coming here for lunch on a Saturday at lunch time. The service was horrible from the time we started til the time we ended.

We ordered 2 adult meals and two kids meals. Each of the adults meals were wimpy and the one was completely wrong. The child's meal wasn't even a fully melted cheese sandwich. The server never gave us napkins or a normal spoon Mac and cheese the spoon was a soup spoon.

Never came to ask how things were. We even had to go up and get a spoon for the root beer float and napkins for us. Servers stood around and wasn't keeping an eye on their tables.

When we received our plates they brought out the two adults and one child and never noticed that the other plate for the child was missing. WILL NOT BE CONING BACK TO ANY OF YOUR DINERS

This reviewer shared experience about not as described and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Steak N Shake. The most disappointing about steak n shake double steakburger from Steak N Shake was wait time for food, wait time for getting seated and not having spoons Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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