Product: Steak N Shake Drive-through Clear all filters (107 of 107 reviews match)
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Good morning, I would like to voice my extreme displeasure with the Lake Saint Louis Missouri Steak ‘N Shake location.I went there on 10/2/2017 at approximately 6:30 pm. There were approximately 7 cars in the drive thru lane. We sat for about 10 minutes and finally the...
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Steak N Shake Drive-through
#1109831
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Pulled behind a customer ahead of me.I could see her face in her rear view mirror. Her lips didn't move for some time so I assumed she was waiting to place her order. Once she put her order in and pulled ahead, I pulled ahead. I was told by the worker that they would...
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Steak N Shake Drive-through
#1105915
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When done correctly, it's hard to beat a Steak and Shake burger.The problem seems to be poor personnel management. In the hours of 8-11 pm, I was in a take-out line 3 times within the last two months, only to find that the staff was deliberately slowing service: they...
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aliens_amoung_us
aliens_amoung_us

Good grief, park the car and go in to place your order, that way you can avoid all this nonsense.

2.8
Steak N Shake Munhall, Pennsylvania
Product
Steak N Shake Drive-through
I liked
  • Food was okay although fries were cold
I didn't like
  • Evening drive thru deliberately slowed to 5 cars per hour
#1101962
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Steak N Shake - Unsatisfactory

#1108935
Ordered @ drive thru, only for attendant to be in a hurry while taking my order, waited in line for over 10 min to pick up that order, drove 7 miles back home, just to open up the bag & to be missing a meal! Yes, I could’ve checked the bag after receiving it, but the bag was over stuffed w/the fries already spilling out of it’s box!
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Steak N Shake - Bad customer service
1/1

Steak N Shake - Bad customer service

#1108704
1.4
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We waited at the drive thru window for 15 min for a burger and 2 fries. Not once did the employees speak to me or tell me what the cause of the wait was for. After I got my food the fries were cold and uneatable.
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Steak N Shake - Worker working drive through was rude

#1099003
1.0
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Young lady working drive-thru window was rude when we asked her for the food that we ordered that she did not give us she had to go back 3 times to get what we ordered and was very rude about it and then another worker come out the last time and basically threw our food itis
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Steak N Shake - Extended wait

#1077045
1.0
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My son and I spent 33 minutes in the drive up at the Steak and Shake on Coldwater Road in Fort Wayne Indiana. 17 of the minutes were AFTER we ordered. There were 4 cars ahead of us at that time. Our food was beyond cold and less than edible. We received NO apology for the wait and little acknowledgement that we had just spent money at the store.
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Rude employee at drive-through.On September 1 at 8:40 PM I was making an order with rain hitting me in the face and the speaker had a buzz in it. I placed my order and the employee continued to ask me if I wanted fries. I explained to him I want it just what I had told...
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2.2
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Steak N Shake Drive-through
#1096107
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I was thinking I would give Steak and Shake one more chance.Bad decision. I clearly stated what I wanted on my hamburger. Even stated what I DID NOT want on my hamburger. The girl taking the order repeated it back. I was given the sack at the drive through...
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1.0
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Steak N Shake Drive-through
#1088800
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Don't go to maysville rd in Fort Wayne.Pulled in drive thru and there was a paper sign that said no buns, no pickles, no chicken tenders. I ordered anyway, they said sour dough for buns. I waited 15 minutes in the drive thru and people behind me were pissed. All I...
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Steak N Shake Drive-through
#1087731
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This Elyria location should be shut down apparently there must be an *** running this location each and every time we pulled through the drive-thru there could be two cars in front of us or 3 it doesn't matter you're waiting 20 to 25 minutes to get a milkshake?Every...
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Anonymous
Why

Drive through wait time here is out of control over 1/2 hours

Anonymous
Anonymous

"Why does it take so long to make a milkshake?"You answered your own question, no? There were cars in front of you which was reason for the wait. Did you mean it took 20-30 mi...

2.5
Product
Steak N Shake Drive-through
#1046847
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On Sunday 4/23/17 at approx 3:15 pm I stopped by steK and shake on scenic hwy in Snellville Ga I ordered a si gle with mustard and ketchup pickle only with lemonade in the drive thru section.We waited and waited for extra time with no e plantation as to what or why....
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Steak N Shake Drive-through
#1038180
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Bad service in Carbondale IL.Ordered my food and pulled up to the drive thru and the drive thru lady was rude. Also over filled my drinks, so once I put a straw in them they all started leaking and spilled in my car. Also normally when fast food restaurants give you...
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Anonymous
Anonymous

Oh and I told my wife that she did not say have a good day, and she lied to me and said that the lady did say to have a good day as I was cleaning up the spilled soda. It told...

2.7
Product
Steak N Shake Drive-through
#1034490
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In Fredericksburg Virginia....Thursday night My son and I arrived at 8:30 p.m. and we stood at the wait to be seated Podium until about 9 o'clock.... not a single person came to us and said anything. Then about 9 o'clock they said it was going to be about a 25-minute...
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Anonymous
Anonymous

The restaurant was busy. What do you want them to do about it? You get to wait your turn just like anybody else.

Anonymous
Smitty

Why on Earth would anyone wait so long for anything ?

2.1
Product
Steak N Shake Drive-through
#1034103
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