Not happy with my food | Steak N Shake

1.7
Details
We ordered two double cheeseburgers with large onions rings with chilli with cheese and onions and a large vanilla shake and a chocolate and banana side by side this is not what we got . We got two double cheeseburgers with fries and a chill that was cold and the milk shake was chocolate we run a business we dont have time to run. Back when order isn't right
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Review
#1772976 Review #1772976 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Pros
  • Great tasting when prepard right and milkshakes
  • Food is our favorite
Cons
  • Service
Reason of review
Bad quality
Loss
$22
Preferred solution
Order replaced
Tags
  • lazy associates
1.6
Details
I rarely eat out. I was running errands yesterday and was close to a Steak n Shake and it sounded good. I pulled up and the car in front was sitting in front of the speaker to place his order. He wasnt moving and I had to answer a couple emails so it didnt bother me....
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Review
#1761043 Review #1761043 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Cons
  • Bad management
  • Slowness
Reason of review
Order processing issue

Not in the late evening hrs. | Steak N Shake in Cincinnati, Ohio

This did happen in the evening hours
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Review
#1759283 Review #1759283 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
1.8
Details
I work second shift, I stop at steak and shake at times when I get off work. The customer service is horrible. Barely is any customers inside. I ordered food for work, went to pick it up and they brought my food, sat it down in front of me and walked away. I waited for...
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Review
#1759280 Review #1759280 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Pros
  • Decent price
  • Love the taco salad
  • Burgers
Cons
  • Lousy customer service
Reason of review
Poor customer service
Preferred solution
Better management
Tags
  • Disrespectful Staff

Forgot my chili and wont answer their phone | Steak N Shake in Peoria, Illinois

5.0
Details
Forgot my chili and won't answer their phone
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Review
#1752378 Review #1752378 is a subjective opinion of poster.
Service
Steak N Shake Drive-through

Don't go yhere | Steak N Shake in West Monroe, Louisiana

1.0
Details
employee literally yelling at people in drive thru appalled
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Review
#1749908 Review #1749908 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Reason of review
Poor customer service

Don’t go | Steak N Shake in Orlando, Florida

1.0
Details
Waiting in drive through 45 minutes!!!
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Review
#1745135 Review #1745135 is a subjective opinion of poster.
Service
Steak N Shake Drive-through

More than 15 minute wait in drive thru with no service | Steak N Shake in Hiram, Georgia

1.0
Details
I sat in the drive thru line at the capital circle and raymond deheil steak n shake in tallahassee for a little over 15 with no help or assistance.. I was one asked to give them a minute. After still sitting there for several minutes after that I decided to leave and find something else to eat for my family and I. This started at right before 1am and left right after 115am. This is very disappointing.
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Review
#1739440 Review #1739440 is a subjective opinion of poster.
Service
Steak N Shake Drive-through

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1.0
Details
Offer customers something for waiting that long. - Steak N Shake
Waited in drive thru for 30 mins. They had us pull up and wait for our food and shakes. I spent 20 some dollars and didnt even get all my food, our shakes barely had any butterfinger and reese cup candy in them no cherry's missing my cups of cheese fries were cold. No...
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3 comments
Anonymous
#1790998

Steak and Shake needs to learn how to treat it's customers with the dignity and respect that they deserve.

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Review
#1726239 Review #1726239 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Pros
  • Great tasting when prepard right and milkshakes
Cons
  • Poor drive through service on multiple occassions
  • Slow always missing something cold rude employees
Reason of review
Bad quality
Loss
$20
Preferred solution
Would like a refund or gift card or allow another whole order for free.
Tags
  • Incompleted Order
  • Waited 30 Min In Drive Thru

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Steak N Shake reviews
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Over charged | Steak N Shake

Over charged - Steak N Shake
Overcharged on my debit card
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Review
#1715979 Review #1715979 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Pros
  • Over charged
Reason of review
Problems with payment
Loss
$31
Preferred solution
Full refund