I placed an order in the drive thru and was told to pull over to the side to wait for my oder. After a 20 min wait I went inside to find out what was the cause of the delay.
I was told it would be another 10 minute wait. My order was finally brought to me. When I civilly complained about long delay I was told by the server that the manager had departed and things were not going well. He furthet stated that I should be more understanding.
As I was calmly voicing my issues, the young man just walked away.
It was the worse service I have ever encountered in my life. My order was placed in the drive thru at 0131hrs.
Product or Service Mentioned: Steak N Shake Drive-through.
Reason of review: Poor customer service.