I sometimes go to the restaurant in Mattoon, Illinois on my lunch break. I work the night shift, so I'll get there around 3 a.m.
I have been asked to hold on a moment and I will hear nothing for up to 15 minutes at times, which affects me more than others I'll admit, but often times there is only one vehicle ahead of me. It is simply unacceptable to have a person wait for 10-15 minutes to get up to the box and then ask them to wait when you only push through one vehicle.
This person wrote the review because of order processing issue at Steak N Shake. Reviewer claimed that he or she wants Steak N Shake to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.