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I went through the drive thru on 7/29 at approximately 11:08pm. I received my food finally at 11:24p.

I taste my fries and they are cold, old and inedible. I go inside to front counter and ask for fresh fries. Received no apology for the bad food or my inconvenience. Pull away and take a drink of my soda.

It was Cherry Coke and I ordered Diet Coke. Then I proceeded to pull my steakburger out of the bag and it is ice cold. Couldn't eat it.

So, $5.12 down the drain and I'm still starving. Terrible service!!

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Steak N Shake. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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