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I went through the drive thru on 7/29 at approximately 11:08pm. I received my food finally at 11:24p.

I taste my fries and they are cold, old and inedible. I go inside to front counter and ask for fresh fries. Received no apology for the bad food or my inconvenience. Pull away and take a drink of my soda.

It was Cherry Coke and I ordered Diet Coke. Then I proceeded to pull my steakburger out of the bag and it is ice cold. Couldn't eat it.

So, $5.12 down the drain and I'm still starving. Terrible service!!

Product or Service Mentioned: Steak N Shake Drive-through.

Reason of review: Poor customer service.

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