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Waited 25 mins in drivethru, burger was wrong, fries were old, food set on counter for 2 to 3 mins while it looked like the girl on the window looked at her phone or whatever she was doing, she wasn't focused on the customer. Then went in to get my burger fixed had to wait for 5 mins to even talk to the manger, I told her all I needed was letuce and tomato, and they put choped tomatos on it which fell off the burger.

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Steak N Shake. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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