It took us 22 minutes in the drive thru tonight at your Robinson Township, PA location. I ordered a number 2 meal, large unsweetened tea, butterfinger milkshake and bottled water. After the absurd wait, i didnt get my milkshake and they were out of bottled water. We only saw two people between the drive thru and the kitchen.
As a customer, and 10 year member of this industry, I suggest you either hire competent staff to handle the business volume or reevaluate the so called leadership team running this location.
Im not looking for apologies or coupons because i rarely visit this chain. This information is for feedback only.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of steak n shake drive-through. Steak N Shake needs to read this review and look into the issue (if any) according to poster's claims.