Last night we went around the drive thru window twice and beeped and no one helped us until we went to the window where we pay and the lady on the window said she didn't hear anyone pull up (beeped three times) so we gave her our order which was a salad and an Oreo milk shake ( simple) she closed the window and continued talking with her other associates.. 10 mins later and she brings out the salad and onion rings that we did not order..
told her we ordered an Oreo milkshake not onion rings..
she got frustrated and didn't apologize for messing up and someone else ended up serving us our milkshake.. horrible service I refuse to go to steak and shake again.
Product or Service Mentioned: Steak N Shake Drive-through.
Reason of review: Poor customer service.