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2.3
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Customer service
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On 7-31-2016 at 1:30 am myself and 3 friends went to the drive up of the steak and shake restaurant on north prospect Ave in champaign il , I received the worst service possible! I pulled in behind a lady that was already waiting at the drive through speaker and waited AT LEAST 10 minutes before anyone even acknowledged her then a black man at the drive thru finally took her order and she pulled forward so I pulled up to the speaker and he told me to wait a moment!

I asked him if he was kidding me and told him that I hoped it wasn't going to be as long as the lady before me, he then told me that he would not be taking my order because I used vulgar language! Never once did I use vulgar language! ! He just didn't like to hear the truth I should have NEVER had to wait that long in a drive thru!

!! And I will NOT give my money to a company that employs a person that would treat a paying customer this way!!!

Product or Service Mentioned: Steak N Shake Drive-through.

Reason of review: Poor customer service.

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