Product: Steak N Shake French Fries Clear all filters (33 of 33 reviews match)
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Store in Elyria.We sat at the bar watching employees making the food. As you look at the floor it is filthy. French fries, wrappers, used gloves ect all over the working area of the floor. One employee stuffing unwrapped hamburgers in a pocket type wrapper while NOT...
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Anonymous
Anonymous

Steak n Shake is infamous for their cr#ppy employees, pathetic customer service, poor sanitation and hygiene and nasty food.

2.9
Product
Steak N Shake French Fries
I liked
  • Taste of burgers
I didn't like
  • Filthy floor in cooking area
#1045979
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I love Steak n Shake food, but our recent experience was not so good. We live in The Villages of Florida and our restaurant is so busy that it is standing room only all the time. That makes our food cold before we ever get it. My fries and chili was so cold that I had...
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5.0
Product
Steak N Shake French Fries
#997420
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Just at the Steak N Shake #4804802 and it was a bad experience. We stood and waited close to 10 minutes to be seated, our French Fries were cold and one was even still frozen. The entire restaurant was dirty. Our waitress offered us no silverware or napkins. Our food...
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Anonymous
MakeMyDay2016

Most people are not rude to people unless they are first, so either tell us the whole story or STFU.

2.8
Product
Steak N Shake French Fries
#989633
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Steak N Shake - Drive thru

#1062381
1.3
Details
My milkshakes were already made and sitting on counter while I waited for 15 mins. My luke warm fries looked like the leftovers from the bottom of the pan. My burgers not hot just warm. Your sign says making it fresh so there will be a wait i expect my food hot milkshake not liquid. Lafayette on sagamore 6/16 7:20 pm
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Steak N Shake - Your food was awful and we love Steak and Shake

#1057254
1.3
Details
We went through drive thru and when we got home the fries were like rocks I mean seriously they were hard as rocks and cold the burger was awful and this is the second time it's happened within the last 3 months we are not coming back until this gets resolved and I've heard others say the same it's such a shame because Steak and Shake was always our go to place. Even my shake wasn't right
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Steak N Shake French Fries Review

#1039746
1.7
Details
Cold dry fries half melted shakes
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Steak N Shake French Fries Review

#1025642
2.4
Details
Tired of uncooked meat me and my family had to get something else just a waste of my money .cold fries to top a 10 minute wait
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I went though the drive thru at store #674.We go to this restaurant pretty often, since my 11 year old likes the sliders. It always seems everytime we order we are asked to pull front after paying. We then proceed to wait 15 minutes or more after a car came after us...
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Steak N Shake French Fries
#988954
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I live in Collinsville, Il and work in Maryville, IL.I use Steak and Shake at least 3 times a month and I am so sick of the terrible customer service inside (except for the older lady) and terrible drive through. I have a grand daughter that loves Steak and Shake,. I...
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2.6
Product
Steak N Shake French Fries
I didn't like
  • 12 minutes to get through drive through
#944520
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Steak 'n Shake on Dixie Highway in Louisville, KY was the worst experience I have ever experienced while dining out.We waited to be seated for at least 5 minutes. Every employee just looked at us and walked past us. While being seated the employee only complained about...
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1.5
Product
Steak N Shake French Fries
#909997
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I was a frequent customer of Steak and Shake in Bradenton Florida for many years and always loved the food.I have moved to Sarasota and work not far from a Steak and Shake on Cattleman Road and have bought food there 3 separate times. First time there was a long hair...
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Steak N Shake French Fries
#854218
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Steak N Shake - Wouldn't honer there own advertised price.
Steak N Shake - Wouldn't honer there own advertised price.
Took my wife to our local Steak 'n Shake here in Springfield, Il. Store #1201209. We ordered 2 Snack Pk Stk. while setting there I caught an add about there French Onion Soup on one of there table adds, $2.99 or add $1.75 to any sandwich 'n fries. So I ordered one, not...
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Anonymous
spell nazi

Honer? I just met her?Honor*

Anonymous
Anonymous

uh, screw the fine print/snack size BS vs. what constitutes a sandwich under these stipulations--what about the "'n fries" portion? nowhere on your receipt does it state you o...

Product
Steak N Shake French Fries
#813057
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Steak N Shake - French Fries Review from Saint Charles, Missouri
This was our large fry cup today. Very disappointed.
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Anonymous
Anonymous

Wouldn't this have been quite easy to resolve by simply asking for a replacement order of fries?

Anonymous
Anonymous

If indeed you were served a large order of fries in a container that was only half full, the obvious answer is to return to the counter and ask for a full container.

Product
Steak N Shake French Fries
#806606
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All around bad experience. Gave me a jalapeño crunch without jalapeños neglect ting to tell me they were out of jalapeños gave me cold as *** queso on top of some cold crunchy french fries. After trying to give me a dollar off they put it on my friends ticket....
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Anonymous
Wookie

I visited steak n shake several times and the food is great compared to other burger joints in Ohio. Customer service is horrible though, waited over 20 minutes to get 3 burge...

2.0
Product
Steak N Shake French Fries
#584401
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