We went to the South Bend, IN, Ireland Road Steak 'n Shake about a year ago (just before they were temporarily shut down). Terrible , terrible customer service!!
No one seemed to care even when we complained. So, tonight, wanted to get dinner out and chose Steak 'n Shake over Chik Fil A. Figured we would give them a second chance. Maybe things had improved since last time.
We enjoy Steak 'n Shake and were hungry for it. Restaurant not busy. Seated promptly. Drink order taken, food order taken and we're feeling pretty good about our experience.
Waitress comes out-out of coleslaw. Ok, so we order French onion soup. Waitress comes back out and says sorry out of soup too. It was a long wait for our food at this point & I said "you know, let's just cancel the order".
I explained that we were there giving them another chance and they failed again. Our waitress was very sweet, but very embarrassed. She offered to remove the sides from our bill-we just wanted to leave and told her so. She offered to make it "to go" and we reluctantly agreed.
At the same time we observed other customers getting up to leave because they were tired of waiting and made it known loud and clear. Another elderly gentleman was also upset about the long wait for his food. Our meal was brought to us in a bag, and we ate it right there because we really didn't want to sit in our car to eat. The point is, the management at this store is terrible and has been for a long time.
We go to the Mishawaka/Grape Road store and never a problem. Been to Warsaw & Goshen, IN stores too.
Not a problem. Please get your act together at this Ireland Road store!!!
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