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1 comment

We are short staffed and trying to get the food out to the customers-that is what I was told by the manager who was on the cook line. I kind of figured that out while waiting 45 minutes for our food.

But I had been standing at the register for 5 minutes according to the big timer at the end of the cook line. NO ONE acknowledged my presence until I asked someone who came to the register area if he could check me out or get someone who could. I can't. That is when the mananger responded from the cook line-we are short staffed and trying to get all this food out to the customers.

I guess I am no longer a customer once I have eaten. At that point I realized that I was apparently going to stand there until ALL the customers had their food so I spoke loud enough for the manager to hear that I was laying my $27 down at the register with my $26.46 bill. I have never been so ignored when all I want to do is pay and leave. This was VERY bad customer service.

I have never had this issue at any other Steak n Shake. There is always someone at the register.

Product or Service Mentioned: Steak N Shake Manager.

Reason of review: Poor customer service.

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Good for you for laying the money down and calling it out! After my awful experience of waiting an hour, wrong food, bad attitude from the manager I yelled out to a then very full restaurant to the waiter "You're manager has your tip, she can pay you!!!!" I left no tip at all whereas when I get good service I always tip at 20%!!

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