Product: Steak N Shake Manager Clear all filters (0 of 175 reviews match)
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Steak N Shake - Disrespectful manager. Horrible management

Waited in drive up along with 3 others waiting to order. The person was rude and unprofessional. Kept cutting my words off and i had to repeat the order 4 times. He needs to be fired. Its a 24hr service, be prepared to cook!
Product
Steak N Shake Manager
#1252204
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The reviews mostly say the same thing. Poor Staffing. Poor Cleanliness. Good Food. I have complained directly to management on more than one occasion and received the "brush-off", so I attempted to write to both corporate (Biglari) and SnS. NEVER a response. The letter...
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3.5
Product
Steak N Shake Manager
I liked
  • Burgers
I didn't like
  • Cleanliness of the front of the house and attitude of management
#1250896
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My GM fires me due to them messing up my check an just because I spoke up an said something about it I was fired now my girlfriend works there an he hasn’t threatened to fire her over 5 times in the past week but when the white people do the lame things she does he...
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Anonymous
Anonymous

There are white people working at the Steak n Shake where you use to work? Wow, I've never seen a white person working at one.

Anonymous
William

Why do you *** have to talk about sex during the work day ? I'd fire you too. If I heard of my manager acting that way, he'd be gone also if the allegations are true.

1.0
Product
Steak N Shake Manager
I didn't like
  • General manager
#1241770
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My wife and I went your new store in Litchfield Il. On April 25th . We order our food it came cold reorder and it came cold again. We went to check out . The young girl at the register ask how was your food so we told her .Then the manager step in .And got really rude...
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Product
Steak N Shake Manager
#1241442
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Steak N Shake - Unprofessional and very rude manager.

I pulled around to get my food and went back around again so I wouldn't ruin her time and when I came to the window to order she rolled her eyes and said I was stressing her out.
2.4
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
Product or Service Quality
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Steak N Shake Manager
#1238274
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I put money on yalls app the last 25 dollars i had to my name when me and my family went to order was told that yall have not setup app to the restraunt asked to speak to manger. Manger couldent even speak English manger had to go get a regular employe to help me after...
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1.7
Product
Steak N Shake Manager
#1233203
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Steak N Shake - Very rude counter girl and manager i

Service was awful, waited too long. Asked for my order to be cancel and requested a refund. Not even a simple apology from the counter girl ( Jessica) and manager acted like he doesn’t give a *** if he loses customers with his behavior
Product
Steak N Shake Manager
#1230286
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I need this job because I have a baby on the way but I'm the only person there willing to bend backwards to help them and in return they're over working me. I just need someone to talk to Joel about scheduling me for overnights because that store is already low on...
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Anonymous
Testa

You should probably know that this isn't a Steak and Shake website. It's pissed consumer. So uh, way to go knowing your own company's systems, I guess? Yikes.

2.2
Product
Steak N Shake Manager
#1213875
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Steak N Shake - Miserable customer service

Understaffed, line out the door waiting for tables, manager bussing tables and ignoring customers. Might have been OK if he didn’t just ignore us. Food is always good, service almost never. Fixable problem if they had leadership who cared
2.0
Details
Customer service
Location
Quality of Food
Staff
Product
Steak N Shake Manager
#1207814
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I am very dissatisfied with this and have eaten at steaknshakes in many areas. I think I might be done with this steak n shakes. So sad. hopefully they will get things together and change some of their policies or this business with be one that fails. Thanks for the...
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3.2
Product
Steak N Shake Manager
#1200631
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