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Their management does not respect it's employees who are minors and the well-being of their safety. | Steak N Shake

My daughter has contacted me on two occasions where she has been harassed and verbally assaulted while at work. The last call she made to me, which was on Sunday, 1/19/2020, at 2:27pm, was very intense and overwhelming. She sounded so disturbed by what the man said to her that I felt I had to go to the location myself to check on the safety of my daughter.
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Review
#1772515 Review #1772515 is a subjective opinion of poster.
Service
Steak N Shake Manager
Reason of review
Managerial issues; safety for employees who are minors; removal of patrons who disrespect employees
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Poor Management
  • Unsafe Environment

W2 and W4 | Steak N Shake

W2 and W4 - Steak N Shake
W2 and W4 - Steak N Shake
I couldnt leave a message at all. While working for Steak n Shake in Jacksonville Florida 2019, I repeatedly asked my manager for a new w4 and w2 due to me entering the wrong data I believe on my phone which would result in me not being able to file my taxes this year. I no longer am employed and I didnt get to fix the situation before I moved to another area further from that Steak n Shake. I wanted to know if there is anything I could do to possibly fix this so I can file this year.
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Review
#1764428 Review #1764428 is a subjective opinion of poster.
Service
Steak N Shake Manager
Pros
  • Food tastes great
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Don't go there | Steak N Shake

1.0
Details
Was told it would take thirty minutes to get food wait one hour and half. Revived wrong order and milkshake was awful it tasted like old ice cream was freeze burnt. Luther customers were told it would take one hour before they could even take their order so they just left also other customers who was waiting for there food just got up and left. They always have problems it is very dirty place. They need new manager. Please get it together will ever be going back its a shame my family and friends all loved small-scale not anymore. Please wake up and get new manager. The one on Orange blossom trail.
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Review
#1749456 Review #1749456 is a subjective opinion of poster.
Service
Steak N Shake Manager
Pros
  • Waitress is good
Cons
  • Being ignore and being treated rudely
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Poor Management

Closed early and kick people out | Steak N Shake

I went to steak and shake to get me and my wife dinner I walked in the door at 9:20 stood in line for 15 minutes and the manager came out from the back and said that they're not taking any more orders it was a whole line of at least 10 people in line with me there are other people sitting down eating and the manager kicked us out
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Review
#1742370 Review #1742370 is a subjective opinion of poster.
Service
Steak N Shake Manager

Complaint of manager | Steak N Shake

Horrible manager, understaffed and manager made no effort to help anyone (staff or customers) in any way, utterly ridiculous. The manager was on her phone or acting exasperated but nothing else. Truly showed herself to be one of the people that can’t manage herself, much less a restaurant. People were leaving because she wouldn’t seat them. People were leaving because she wouldn’t seat them. Replace her.
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Review
#1715505 Review #1715505 is a subjective opinion of poster.
Service
Steak N Shake Manager
Pros
  • Restaurant

Management | Steak N Shake

3.0
Details
Management - Steak N Shake
I went to your restaurant in TIFTON GA, , made a order and it took your staff there over 15 minutes to give me a burger and fries, I once applied there for a manger position but never got a call , I just moved here from New York as a Chef , I feel that this is what your restaurant needs here in TIFTON GA, if you need to see my resume I will resend it too your corporate office, once again., In fact here it is again.
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Review
#1704893 Review #1704893 is a subjective opinion of poster.
Service
Steak N Shake Manager
Pros
  • Quality and taste of food
Reason of review
Order processing issue
Preferred solution
Hire new staff
Tags
  • Worthless employees
  • Service And Attitude
  • Bad Attitude

Horrible service and a Manager did nothingness | Steak N Shake

We were at the Steak n Shake in Lebanon IN on Sunday Nov 3, 2019 at 11:30. They weren’t busy yet. Waited 15 minutes before saying anything to the manager. We were the only ones waiting to be seated. He was rude but finally seated us. Then the waitress got really snippy with us when we tried to order and refused to take our order when my husband made a comment about our wait. Finally got a decent waitress to take our order. They were highly understaffed. Only 2 servers! The manager should have at least apologized to us and we should have at least been acknowledged while we were standing there but we weren’t!
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Review
#1700335 Review #1700335 is a subjective opinion of poster.
Service
Steak N Shake Manager
Cons
  • Slow service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Horrible Staff And Service

Can’t use gift card | Steak N Shake

4.2
Details
Bought a gift card to pay for food to earn points and then was told they don’t take the gift card or use the app.
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Review
#1699206 Review #1699206 is a subjective opinion of poster.
Service
Steak N Shake Manager
Pros
  • Quality and taste of food
Reason of review
Problems with payment
Loss
$17
Preferred solution
Full refund

Rude cook and wrong hours | Steak N Shake

1.2
Details
Went to steak and shake in Forsyth county ga. Said on google and the door that they were open 24 hours. Parked, people were inside, walked toward the door just to meet an angry cook that notified us google and steak and shakes door hours were wrong. He had a horrible attitude stating his wife and him couldn’t run the store alone, then got to witness the people inside come out with no food and a frown, and him angrily turn down more guests whom then also turned unhappy. Won’t ever go back there
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Review
#1680499 Review #1680499 is a subjective opinion of poster.
Service
Steak N Shake Manager
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Steak N Shake Reviews

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Steak N Shake reviews

Very disappointing experience | Steak N Shake

1.0
Details
I went to eat with my family at the steak and shake in Auburn hills by the great lakes mall, and I was not only disappointed, but I was disgusted. The cook had a very long wig on, and while she was cooking on the grill her hair was all over the grill on top of the burgers. We waited for over 30 minutes because there was only two waitresses, and over seven open tables were dirty. The bathroom was disgusting with the garbage overflowing with dirty paper. When we asked to talk to the manager the waitress rellied" we are all tired, and as long as you dont see hair in your food it dont matter" is sad that one of our favorite spots is now one we will never visit again
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Review
#1679121 Review #1679121 is a subjective opinion of poster.
Service
Steak N Shake Manager
Reason of review
Poor customer service
Preferred solution
We left