The cleanliness of the bathroom and eating areas were unacceptable and in fact discussing. I am aware that there is usually a wait for the food to be served but our wait was extremely long.
Both our orders were delivered incorrectly and we had to aks for napkins and again for silverware.
The server repeatedly told us the manager had her working alone and apologized. I am most disturbed by how dirty EVERYTHING was and I do not plan on returning.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Steak N Shake. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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