Monthly visit with coupons to Colonial Point Ft Myers Steak n shake needs health dept to step in Horrible from something black flioating in water to no napkins nor ketchup to their using scoop to find more in their ice to picking up trashy floor -evrn uncooked burger on floor to NOBODY WASHING THEIR HANDS AFTER PICKING UP STUFF ON FLOOR OR AFTER CIG BREAK OUTSIDE -disgusting as manager watched us whole time....Service wise 3 people walked to counter. And ordered AFTER WE GOT HERE WAITNG FOR OUR FOOD and they all got theirs ahead of us-probably our original burgers .
1 saying help out your brother as he needs 2 quick burgers to catch his bus and sure enough....What? Huh? POOR POOR MANAGEMENT AND YES ANY OF US COULD HAVE DONE BETTER CUSTOMER SERVICE...Waitress fine but was pointing me out when I took some pictures alerting manager to such whilst she just stood around talking doing nothing - we left tip commensurating with amount of bill- 1 star for manager saying such tken care of despite I stood at register with.
Coupons and cash to pay our BILL AS WE ALL SAID THANK YOU SEVERAL TIMES BUT MANAGER NEVER SAID "YOU ARE WELCOME " because she KNOWS photis will be posted online. Bathrooms wete disgusting as always too bad as this franchise owner needs to know and get some better mgmt in there to keep good help and clean up the place
Product or Service Mentioned: Steak N Shake Sanitary Conditions.
Reason of review: Poor customer service.