Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Quality of Food
Value for money

02/07/17 5:30pm Orange City FL location on Saxon Ave. Utilized drive thru.

Order was taken properly and line (3 cars ahead) moved fairly quick. Once at window, greeted and transaction done properly. BUT... While waiting food order, watched a dirty very unclean, black female employee standing at end of food line prep, open her dirty personal lunch bag and pull out 2-3 dirty used plastic containers, sit them on food line and proceed to scoop chili from the large pot there and into the dirty Tupperware style personal containers.

after filling 2 of them, she placed them in her dirty looking lunch bag (a blue/green flowerly color made of a cloth type material). This was pretty disgusting seeing our food order had been placed in the same spot once she moved her bag. We then watched as another employee used the same ladle to fill our chili order as the black female had used to fill her dirty personal containers. Once we departed, we found no utensils or napkins in bag.

Steak N Shakes famous and delicious fries were burnt and tasted of old dirty the following morning.

..our household who had eaten the fries and chili have been strikened with severe diarrhea and stomach pain. Steak N Shakes insistence to hire dirty, nasty, disgusting, unclean type people with no regard to its customers health and well being has brought me to add it now to the growing list of places I will no longer patron.

Product or Service Mentioned: Steak N Shake Sanitary Conditions.

Reason of review: Bad quality.

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