Not resolved

We went to the new Steak and Shake in Bristol, Tn at noon on 7/29/16. The restaurant is new, only opened a few months.

It was crowded and we had to wait about15 minutes for a booth. It didn't take long for our food to arrive. Once it came, we noticed all 4 plates had dried ketchup in different locations on all 4 plates, including the bottom and were greasy. I went to the restroom before leaving and the women's bathroom floor was sticky and dusty.

It couldn't have been mopped in days. I looked up at the light and noticed dust coated cobwebs hanging from the light fixture.

I was extremely disappointed on all aspects of our first Steak N Shake experience.

Product or Service Mentioned: Steak N Shake Sanitary Conditions.

Reason of review: Bad quality.

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