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Make sure your server is doing their job. | Steak N Shake

4.0
Details
Make sure your server is doing their job. - Steak N Shake
Me and my friend ordered stake burgers and fries. He had a cherry coke with his and I also ordered one with mine as well as a shake for there. The server took our order and brought the food and cokes. I ask for my shake she said that she would be right back. She never returned with my shake nor inquired if we needed anything else. When leaving and paying the bill I told her that she needs to do something about the shake and it took 3 mins and I left.
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Review
#1774174 Review #1774174 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Ease of access
  • Decent food
  • Steakburgers
Cons
  • Service or cool food
Reason of review
Poor customer service
Preferred solution
Give a verbal reprimand
Tags
  • Poor Service

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Verified Reviewer
1.0
Details
Meanwhile in Michigan Steak N Shake Waitress in Ypsilanti, Michigan refused service to mother and children. But provide service to white guy...... It’s more videos This needs to stop, kids should never be left feeling ashamed nor denied service because the color of...
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14 comments
Anonymous
#1783686

I have found nothing about this alleged incident online.... I would be surprised if this were true because every Steak and Shake I've been to has been 100% staffed with blacks Steak and Shake has refused service to Trump supporters. I bet you aren't outraged about that though.

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Review
#1719278 Review #1719278 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Finally leaving
Cons
  • Bad management
Reason of review
Poor customer service
Preferred solution
Legal
Tags
  • Discriminanted

Poor customer service. | Steak N Shake in Chicago, Illinois

1.3
Details
Hire people that care. And want to do the job.Have more people to wait on tables have more than2.
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Review
#1712777 Review #1712777 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Reason of review
Poor customer service

Complaint about everything | Steak N Shake

2.3
Details
The experience today was awful from the service to the quality of food to the attitudes of the employees who waited on us. This is the tjird time we have experience this and I finally said enough is enough thats why I called
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Review
#1657835 Review #1657835 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Shakes
Cons
  • Managerial problems with service
Reason of review
Poor customer service
Loss
$1550
Preferred solution
Let the company propose a solution
Tags
  • Lazt Worker They Dont Listen Coust

Complaining | Steak N Shake in Dallas, Texas

3.8
Details
Just bad customer service, rude employees in general, and we drive 43 minutes there to eat at 1:30 and it was awesome, went back for dinner and that different crew of manager and waitresses were unprofessional, aggravated, and rude - we ended up driving back 43 min home to eat peanut butter/jelly sandwiches. I would like to be comped the meals we would have got for our trouble and experience. My 8 yr old daughter was upset that she wanted to leave.
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Review
#1597552 Review #1597552 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Reason of review
Poor customer service
1.7
Details
My wife and I eat lunch at SnS about 2-3 times a week and today was really bad. They stopped the 4x4 and the waitress (Danyell) told us the menu had changed for the 4x4 and for us to read the menu. I did and ordered the double steakburger with cheese, fries, cole slaw,...
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1 comment
Anonymous
#1689926

According to the online menu, it comes with the burger, fries, an additional side and a cookie. So, the only thing you should have been paying extra for was the cost of the shake.

For a waitress to have refused to wait on you, that tells me you were being extremely nasty and rude. Rule 101 when dining out: don't *** off the people who have access to your food.

Review
#1540158 Review #1540158 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Cons
  • Service and hospitality of waitress daynell
  • Service and hospitality of waitress
Reason of review
Poor customer service
Loss
$13
Preferred solution
free meal coupon

Valrico steak n shake

3.3
Details
My server Alexis had a very STRONG smell of marjauana on her. She was very rude. And her shirt was filthy. Cleaniness is key to being a server. She didn't bring me silverware. I heard her cussing to her coworkers. I think it's disgusting if you continue to allow your employees to do drugs at the work place.
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Review
#1530340 Review #1530340 is a subjective opinion of poster.
Service
Steak N Shake Waiter

I was standing there waiting to put my name and how many people and she said ok and never wrote down our name and just walked away. Then these others people just walked in and got there name. | Steak N Shake

And I just said *** Then left
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Review
#1527886 Review #1527886 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Reason of review
Poor customer service

DO NOT WASTE YOUR TIME | Steak N Shake

1.0
Details
My family (my husband, 11 year old daughter, 4 month old and myself) spent 50 minutes waiting for our shakes. We seated ourselves, didnt get menus, didnt get our shakes, ordered food, after 50 minutes of waiting we never received the food or the shakes. We gave up and left. The server complained to us the whole time about how everything she was doing "wasnt in her job description". We were frequents at our local steak n' shake but we got up and walked out since we hadnt gotten anything that we had ordered.
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Review
#1523736 Review #1523736 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Reason of review
Poor customer service

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No service | Steak N Shake

1.2
Details
Walked into steak n shake seated immediately, there was only 1 other customer in there besides my husband and I. The waitress cleaning stated to give us to Angie. 20 minutes later we were still waiting to meet Angie so we left. Never again.
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Review
#1519104 Review #1519104 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Reason of review
Poor customer service