Product: Steak N Shake Waiter Clear all filters (103 of 103 reviews match)
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On 11/27/2017 My husband and I and our 3 children went to steak and shake in Sanford by the mall.Kids love to go there to eat so we went before movies. Unfortunate for us your serve by Name Catherine V. gave us the worst service ever she was unprofessional when she was...
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3.9
Product
Steak N Shake Waiter
I liked
  • Food did come out in timely manner
I didn't like
  • Waitress very unprofessinal
#1139905
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I ordered my meal I had a burger fries small chili and a soda.The waitress came and brought my food and I said I never got my chili she goes well I can bring it now, I said I asked you to bring it before my burger and she walk away and then my daughters food had hair...
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Anonymous
John

Please return to school for remedial English instead of nasty fast food places.Your complaint is very difficult to read due to the lack of proper punctuation and serious abuse...

1.1
Product
Steak N Shake Waiter
#1129484
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We ordered our food.There was only 1waitress. Waited a while to order. Ordered the new steak burger. Ordered onion rings with it. I ordered the double cheese burger with onion rings. Plus shakes. Took a while for the shakes. When the food came. The new steak burger had...
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Product
Steak N Shake Waiter
#1120707
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Steak N Shake - Waitress n waiters

#1090047
These guys don't now how to do there job , we wait it for 15min. No drinks n no one come to take r order they suck n hate the employees but love there food!!!
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Steak N Shake - Awfully rude & discusting watress

#1067002
3.0
Details
Lindsay's attitude & regard for customers is totally acceptable
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Steak N Shake - Worse service ever

#1060084
1.0
Details
Order our food. Waiter came over said you can fire me now cause i gave your order to the wrong time. Food was cold and looked nothing like it was suppose too.
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Steak N Shake - Service was slow

#1040592
4.0
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The server was very rude when she decided to even come to the table. Every time we asked for a refill, it took about 5-10 minutes. Our food took well over 35 minutes to come to our table. And I waited 25 minutes for a milkshake to-go.
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I went as, I usually do every other Friday, and sat at the bar for a TO GO order.2 waitresses were in servers alcove talking and one sitting at the counter down from me on her break. NO ONE Acknowledged my present and continued having a conversation in the alcove as I...
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Anonymous
Anonymous

Steak n Shake is a lost cause. The CEO needs to step down and the entire chain needs to close for good.

3.5
Product
Steak N Shake Waiter
I liked
  • Quality and price
#1114693
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Pete Fl. and I had a waitress named Norma she was very busy with a big party she took my order which I got in rapid time but while I was waiting for my order she brought me my sweet tea the BEST ever. She not only took care of the party but me as well. I will be back...
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5.0
Product
Steak N Shake Waiter
I liked
  • Norma a great waitress
#1112085
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1, 2017 in Southaaven, MS. It took about 10 minutes to get seated & have our order taken. After our order was taken, we waited about 40 minutes for our food, although during this time our server stopped by at least 3 times & said "Your food will be right out." Finally...
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2.2
Product
Steak N Shake Waiter
#1108931
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Every single time I have visited the Lafayette, In location I have received TERRIBLE service. (I waitressed for two years straight) My first time going to this location it was busy, so I understood their service and left with no complaints. The second time I had the...
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Anonymous
Anonymous

You will need to contact Corporate directly, but good luck with any resolution. SnS has well over 2,000 complaints at this site alone and is the most heavily complained about...

Anonymous
Anonymous

The definition of insanity is doing the same thing over and over and expecting different results. Like most of these places, I'm sure it's understaffed. You can't offer and ha...

1.7
Product
Steak N Shake Waiter
#1108367
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The quality and taste is good. The Decatur alabama is having major problems. Fast food is a must for limited work breaks. There have been many incidents and I will give a few examples. We stood far a 10 min to be seated and it was almost empty. While we were there a...
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3.9
Product
Steak N Shake Waiter
I liked
  • It was clean
  • Food
  • Selection of food and good prices
I didn't like
  • Lazy server making the work harder for others and slow service
  • Waitress
#1095786
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My husband and I love the food from the Decatur, al. Location. They always have a problem getting the order correct. There are new faces every visit. We go 1-2X/week. The good ones leave. There is one poor example of a server. She is over 300#, has several hundred...
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3.9
Product
Steak N Shake Waiter
I liked
  • Quality and taste of food
I didn't like
  • Slow and poor service
#1093002
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Lakendra Taylor is a wonderful server.She made me and my wife confrontable..the store an restroom were clean..she have a beautiful smile when she greeted.. Our food was hot an ready.. Lakendra Taylor handle us and 12 other an everyone was happy..will see us more often...
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5.0
Product
Steak N Shake Waiter
#1078223
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