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Customer service
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Value for money

I was at your Grove City, Ohio location last evening and it was a horrible experience! As we sit way in the back by the restrooms, wasn't busy at all, the waiter started sweeping the floor with such force that all the debry was flying right at us.

I'm thankful my food hadn't arrived yet. Next he was sweeping the chairs and booths off with the same broom knowing what he just swept up I'm now sitting on the nasty items that are on the floor. Nice, thank goodness I wasn't in business attire. The hamburger was so over cooked that my burger was a flat unflavored, I think, beef patty.

You really should speak to your manager there and retrain all individuals working. I use to really like Steak N Shake but after last night not thinking I'll be back!

Product or Service Mentioned: Steak N Shake Waiter.

Reason of review: Bad quality.

Monetary Loss: $23.

Preferred solution: Full refund.

I didn't like: Hated all of it.

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