My sister and I went to Steak and Shake in Douglasville Ga today between the lunch and dinner rush. First thing the hostess and a waitress were having a friendly conversation and did not even acknowledge that there were customers waiting to be seated.
After being seated we waited 10 minutes for a menu and for a waitress to take our drink order. The restaurant was filthy. My sister only ordered a milkshake and was told she would have to wait a while for it due to the drive through being backed up. Finally got both orders.
I had to request silverware and napkins. I also had to request a drink refill which I never received until time to leave.
The restaurant was filthy. This will be my last time to eat at this restaurant.
Product or Service Mentioned: Steak N Shake Waiter.
Reason of review: Poor customer service.