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Advertised vs Delivered
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My sister and I went to Steak and Shake in Douglasville Ga today between the lunch and dinner rush. First thing the hostess and a waitress were having a friendly conversation and did not even acknowledge that there were customers waiting to be seated.

After being seated we waited 10 minutes for a menu and for a waitress to take our drink order. The restaurant was filthy. My sister only ordered a milkshake and was told she would have to wait a while for it due to the drive through being backed up. Finally got both orders.

I had to request silverware and napkins. I also had to request a drink refill which I never received until time to leave.

The restaurant was filthy. This will be my last time to eat at this restaurant.

Review about: Steak N Shake Waiter.

Reason of review: Poor customer service.

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