East Liverpool, Ohio
Not resolved
Diversity of Products or Services
Price Affordability
Product or Service Quality
Quality of Food
Value for money

Update by user Jul 23, 2016

Robinson Town Theatre, 1951 Park Manor Blvd, Pittsburgh, PA 15205

Original review posted by user Jul 23, 2016

Went to Steak and Shake at around 1am this morning and didn't leave until 2:50am. We got seated right away and we all(5 of us) ordered waters and DIDNT get the waters until 20-30 minutes later(after we brought it up that we needed/ had never got them yet) Food took another 30-45 minutes to come out to us.

3 of us wanted milk shakes but didn't want to order them with our food because we were afraid it would make the wait longer(as we were already hungry),so we ordered them to go in hopes of it being a little quicker to get them. We still had to wait another 20 plus minutes for the shakes. Had asked to speak to the manager as we were paying the bill and our waitress said there wasn't one working tonight, it was just 3 of them. (Im assuming her, the second waitor/driver thru worker, and the cook)

Drive thru was NOT busy at this time and there were only about 3-4 tables occupied in the dining room (including us).

So there was no reason for any of this to have taken so long.

I work in fast food, I know what it is like to be busy and or be under staffed. But this was just not okay when they were not busy anywhere.

Product or Service Mentioned: Steak N Shake Waiter.

Reason of review: Order processing issue.

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