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At Steak N Shake right now, we stood at the door for about 10 min. 4 waitreses running and standing, no one seating any one, then finally get to the table someone at a different table spills a whole glass of water accross from us, the waitress comes wipes up then mops up the floor pushing tge lemon under the booth instead of picking it up.

Not to mention the black hair on the table. Then our shakes come in to go cups and the explanation is "we're outa glasses". So needless to say, the portions is much smaller than the glass.

Ok, now i am wondering what our food will be like???? "Ugh".

Product or Service Mentioned: Steak N Shake Waiter.

Reason of review: Poor customer service.

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Cincinnati, Ohio, United States #1183662

Common misconception on the shake sizes. They hold the same amount.

In fact you can fit more into the to go cup.

The real glass is very thick and shaped pretty. Have a server bring a glass and a to go cup full of water and pour it in if you don't believe it.

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