Mount Pleasant, South Carolina
0 comments
Not resolved

We went to the only Steak N Shake in Charleston SC.We sat unattended for 15 minutes while numerous waitresses passed by us and our waitress was behind the counter chatting with her friend and yells across the room to us that she would be with us in a minute .

Apparently she saw me looking around trying to figure out who our waitress was . Meanwhile my husband and I are looking at the disgusting light right above our table covered in dust and cobwebs . The manager was cooking so there was no talking with him . We finnaly had our order taken - the waitress comes back to our table 4 times for us to repeat our order .

Another waitress brings our order to us - it is wrong . We had no napkins or silverware so I get up and go get our own napkins and forks that are laying out on the counter . My husband ordered a chocolate shake with I whip cream . We watch the man bring the shake to the counter which whip cream on it - the waitress tells him no whip cream her takes a spoon and digs whip cream off the top .

She brings the shake 15 min after we got our order ( he ordered his shake to have with his meal ) it has whip cream dripping down the side of the glass .

My husband addresses that we witnessed the shake scenario and her response was - well I told him no whip cream .

It was a very unpleasant experience and we won't we going back .

Review about: Charleston Sc.

Review #861049 is a subjective opinion of a user.

2.8
Delivery Service
Discounts and Special Offers
Price Affordability
Customer service
Website
Diversity of Products or Services
Quality of Food
Value for money
Location
Staff
Product or Service Quality
PRODUCT OR SERVICE Steak N Shake Waiter
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Steak N Shake?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I drove over 8 miles just because my kids wanted Steak & Shake. We arrived around 9:30 PM so there were hardly any people in the restaurant and those that..." Read more
"Monthly visit with coupons to Colonial Point Ft Myers Steak n shake needs health dept to step in Horrible from something black flioating in water to no napkins nor ketchup..." Read more
"Yesterday we went to the branch that is in Gravo City, and the employee called Rosa with her sister, insulted us and then found a hair in the hamburger. I..." Read more
"While dining at the Silver Springs shop at 5180 NE. 24TH St. In Ocala, Fl. I and my two guests had the worst dining experience we have ever had at..." Read more
"Delivery co cut the love seat an left at my home did not notice until they left.... I am still working on my delivery return fee. Through our local tv..." Read more
"I ordered an inground pool ladder which cost me 275 plus tax.When i received ladder there was noticable damage on the box.When i open the box the one ladder rail..." Read more
"o after being a thumbtack pro since 2013 when the company first made their initial day break, I received an email at 4 AM this morning telling me that my..." Read more
"I'm calling regarding an item that has been in review for a refund by your department for several days now. Other than the fact that the item was misrepresented on..." Read more