I visited the steak and shake located at Concord Mills Mall in NC. 8511 Concord Mills Blvd Concord, NC 28027 United States I was in the drive thru over an hour.
Called to see why it was taking the drive thru so long and was told it wasn’t anyone in the drive thru line but it was a line of cars! That’s understandable for sitting down inside the restaurant but unacceptable especially for a drive thru service. This is the second time I’ve been to this location and this has happened as far as the wait goes. I work in the food industry and I get it most of the time but this is unacceptable.
Also whoever is on the drive thru window hates their job and I can tell when they ask for my order each time.
I’ve visited this location on a Saturday night and the middle of the week. I don’t know what else can be fixed but the long drive thru time for a fast food restaurant is ridiculous.
Product or Service Mentioned: Steak N Shake Drive-through.
Reason of review: Poor customer service.