Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Quality of Food
Value for money

Went to Steak n Shake, South bend location on 5/20/18. Went thru the drive-thru window and ordered a steakburger plus bacon and a frisco melt.

I knew the kid taking my order didn't care about getting my order right.Never repeated back my order etc. SO I checked it when he handed me my bag.Sure enough, no bacon on it. I made him correct my burger. He grabbed it from me, and slammed the door.

5 minutes later he came back and threw the bag at me. No apology...nothing. I never thought about looking at my sons frisco melt. How can you mess that up?

Well they did.Opened it up and it was pretty much uncooked. NO FRISCO SAUCE at all.

Threw this terrible sandwich in the trash. Will never return to Steak an Shake!

Product or Service Mentioned: Steak N Shake Steakburger.

Reason of review: Bad quality.

Monetary Loss: $16.

Preferred solution: Full refund.

I didn't like: Food and customer service.

Company wrote 0 private or public responses to the review from May 20.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like