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Went to the Steak n Shake on Washington St. and Tibbs on Sept.

24th and had a terrible experience. Waitress took our order, 30 minutes still no food while people who came in after us had been served, waitress said that our order had been lost and resubmitted it. 40 minutes later still no food, talked to waitress, finally got food about 50 minutes later. This is not the first time we have had terrible service at this restaurant.

Will not go back.

The management at this store must not care about their customers because the wait staff sure does not. Other stores have great service and nice people working there but not this one.

Product or Service Mentioned: Steak N Shake Waiter.

Reason of review: Order processing issue.

Monetary Loss: $10.

Company wrote 0 private or public responses to the review from Sep 20.
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