It's Christmas. I understand the part of short staff.
But long long wait time. Waiters didn't seem like happy, whatsoever. Terrible food quality. And hair in several people's food.
It was the cooks. Steak n shake is good. But this location: Downers Grove IL on Ogden Ave. I have to throw everything away now.
What a waste. Either have full staff on Christmas, or don't open at all. And i had this girl with me, how embarrassing. I'm gonna bag this dark black hair and hold onto it.
Don't get me wrong, I love steak and shake.
But this particular location needs some serious work. I mean isn't this a health code issue?
Reason of review: Order processing issue.
Monetary Loss: $20.
Preferred solution: Let the company propose a solution.