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3.4
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Quality of Food
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Value for money
1 comment

I wanted to tell that Manager to get a grip on the ill-mannered buffoons working there. Restaurant was 1/3 full, 5 waitstaff, 3 cooks including Manger.

A loud obnoxious fun time was had by all (with plenty of swearing for child customers to hear) except for customers who were not entertained by dining room missing staff to wait on them and check back. My waitress walked passed my food in the window 5 X even after a cook told her it was ready she ignored it and wiped an empty table down. This use to be a pretty good fast food place to eat. What a shame to run a business into the ground.

Whatever happened to an honest days work for an honest days pay? I spent a lot of my life in the service industry and am a very generous tipper 20-25%.

My granddaughter was embarrassed as I only left $1. I explained to her it is called "gratuity", coming from the word grateful and I was not in the least grateful for the hooting, hollering and absentee waitress or the cold food.

Product or Service Mentioned: Steak N Shake Customer Care.

Reason of review: Poor customer service.

I liked: Food is normally great.

I didn't like: Managers were not doing their part, No customer service.

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Anonymous
#1284089

Steak n Shake hires people who couldn't get jobs at McDonalds or Applebee's.

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