Our new Steak N Shake opened in Burbank, CA. Great staff, Happy hour shakes, etc.
An enjoyable lunch option for my family which we looked forward to on a weekly basis. They changed EVERYTHING. Now it's like a McDonalds and NO HAPPY HOUR SHAKES. You've lost us as customers because the dining experience isn't enjoyable and the options are poor.
Should have left well enough alone. Pity. I cannot understand why you would tamper with a successful operation but i suppose profits are at the heart of it. I am very disappointed that the decision was made to change the Burbank restaurant.
A BIG MISTAKE. I don't think you'll be open much longer at that location.
Greed and an poor opinion of your customers led to the demise. Shame.
Reason of review: change in restaurant offerings and set up.
Preferred solution: Let the company propose a solution.
I liked: Waitress, Getting out.
I didn't like: Dining experience, Store appearence, New menu, No happy hour shakes.