I was on a 30 minute lunch break and got up to the kiosk for them to take my order. I waited about 10 minutes for them to come on and say I'll be right with you.
Then waited another 5 minutes. I got my order put in. got up to the window then right after paying got my Milkshakes then I waited for about 20 minutes before I got my food the milkshakes already half way melted.
Before getting my food the cashier said I do apologized we are understaffed at the moment which in the food industry you should never say. This was poor Customer Service I have ever seen.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. cwright650 is overall dissatisfied with Steak N Shake. The most disappointing about steak n shake cashier at Steak N Shake was slow workers wrong order and over 45 mins now Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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